Finnish Speaking Customer Support Representative - Remote in Greece

The House of Mercier is thrilled to offer an exciting opportunity for Finnish Speaking Customer Support Representatives to join our prestigious client, a renowned luxury jewelry brand. This role is remote, allowing you to work from the comfort of your home in Greece while being part of a dynamic and supportive team. As a Customer Support Representative, you will be instrumental in providing high-quality assistance to our Finnish-speaking customers. Your primary responsibilities will include addressing inquiries, resolving issues, and delivering information about our exquisite product offerings. If you are passionate about providing outstanding customer service and have a keen interest in luxury jewelry, this role is perfect for you. Join us in our mission to enhance customer satisfaction and uphold the exceptional standards of our esteemed brand.

Responsibilities

• Provide exceptional customer support to Finnish-speaking clients through various communication channels such as phone, email, and chat.
• Handle customer inquiries related to product information, order tracking, and returns.
• Resolve customer complaints and issues in a prompt and professional manner.
• Process orders accurately and maintain comprehensive records of customer interactions.
• Educate customers on product features and assist with personalized recommendations.
• Collaborate with team members to implement customer service improvements and enhance the overall customer experience.
• Foster positive relationships with clients by ensuring proactive communication and high-quality service delivery.

• Fluency in Finnish (both written and spoken) is essential; knowledge of English is advantageous.
• Previous experience in customer service or retail is preferred, particularly in the luxury or fashion industry.
• Outstanding verbal and written communication skills with a customer-focused approach.
• Strong problem-solving abilities and commitment to delivering exceptional service.
• Ability to work independently and thrive in a remote work environment.
• Familiarity with customer service software and tools is a plus.
• A genuine passion for luxury jewelry and understanding of industry trends will be beneficial.

• Private Health Insurance
• Training & Development
• Performance Bonus
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Good monthly Salary
• 2 Extra Salaries Per Year
• And More....