Finnish speaking Customer Service Representative - job 1 of 2

The House of Mercier is a reputable recruitment agency, dedicated to connecting exceptional talent with amazing job opportunities. We are excited to announce an opening for a Finnish Speaking Customer Service Representative to join our customer support team. In this pivotal role, you will be responsible for delivering exemplary service to our Finnish-speaking customers, assisting them with their inquiries and ensuring a seamless experience. Your role will involve handling various customer concerns and providing product support, all while fostering strong relationships that promote customer loyalty. If you are passionate about helping others, possess excellent listening skills, and thrive in a collaborative environment, we would love to hear from you!

Responsibilities

• Address customer queries and concerns via phone, email, and live chat in a warm and professional manner.
• Guide customers through troubleshooting steps and provide accurate information regarding our products and services.
• Document customer interactions and issues accurately within the CRM system for future reference.
• Resolve complaints effectively and maintain a positive customer experience.
• Work closely with other teams to ensure continuity in service and customer satisfaction.
• Keep up-to-date on product offerings, company policies, and industry trends.
• Identify opportunities to enhance service delivery and improve overall customer experiences.

• Fluency in Finnish and English, both written and spoken, is required.
• Experience in customer service or a related field is preferred.
• Effective communication skills with a focus on empathy and solution-oriented interactions.
• Ability to work well in a team and contribute positively to the company culture.
• Strong organizational skills and the capability to manage multiple tasks simultaneously.
• Knowledge of CRM systems and customer support tools is advantageous.
• A willingness to work flexible hours, including evenings and weekends, as required.

Monthly Salary

2 Extra Salaries Per Year

Fully Paid Training

Monthly Performance Bonus

Private Insurance

And More...