Showroom Manager, San Diego

Who we are

About The Black Tux

We’re here to help people look their best and feel confident—for big days and everyday. We design and manufacture modern formal wear with an incredible fit by sourcing natural fabrics like merino wool, breathable linen and cotton, plush velvet, and luxurious silk from the finest textile mills. With expert stylists in our physical showrooms across the US, our online predictive fit process, and an industry-leading customer service team, we guarantee a perfect fit every time.

About the team

In this role, you'll be joining the Retail team. The Retail team spans across 6 brick and mortar showrooms and 35 Nordstrom locations and are crucial to supporting our customers. This team specializes in looking at the diverse needs of our customers and uses their expertise to meet people where they are, guide them where they want to be, and seamlessly solve problems along the way. Our retail team ensures our customers have the support they need to become the best version of themselves.

What you'll do

 The Black Tux is looking for an engaging Showroom Manager to help us build our retail presence in San Diego. The candidate will work with the Retail Director to develop the foundation for our retail business and community presence. We are looking for an individual who can work in a fast-paced environment and has great interpersonal skills. In this role, you will focus on executing processes and procedures that help us consistently provide an amazing customer experience and ensure that the store exceeds performance targets, and maintains brand consistency

• Understand and communicate The Black Tux’s values and brand philosophy to customers and staff
• Optimize processes to make things run more efficiently and smoothly 
• Manage scheduling and time-off matters for all retail store associates
• Manage all operations, budgeting, planning, and visual merchandising
• Coordinate periodic store events with The Black Tux marketing and business development teams
• Develop and ensure procedures are followed to protect the company’s inventory and assets as well as all activities related to risk management and safety
• Assist with Showroom or Nordstrom Shop in Shop launches as the business requires
• Help recruit and build a great team of retail associates
• Provide ongoing training and development for all team members
• Provide a seamless Customer Experience across our CX tools

• You have 3 – 5 years of retail or hospitality experience (supervisory or manager level preferred)
• You're experienced in hiring and managing a team
• If you have a BA/BS degree, that's a plus
• You are an innovative, positive, proactive team player
• You are highly effective in written and verbal communication
• You put an emphasis on exceptional customer service
• Willingness to travel occasionally for training, company conferences, or to support store launches
• You love having tons of fun at work, and you're unafraid of putting in long hours when necessary
• You have experience working in menswear and/or a startup, preferably

• You describe yourself as kind, collaborative, and creative. You know ownership is more than a responsibility; it's about taking pride in your work and accountability for any success or failure. Customer experience is at the heart of everything you do, it inspires and motivates you to hold a high expectation of yourself and your teammates. You are humble, inclusive, and respectful. 

• Health benefits and 401(K) for full time team members
• Monthly lunch stipend
• Free snacks & beverages
• Generous paid time off 
• Paid time and a half for company-recognized holidays (i.e. Thanksgiving, Christmas Eve, Christmas Day, &  New Year’s Day)
• No Black Friday adjusted hours
• Paid parking & transportation
• Employee engagement & cultural events
• Free Rentals + discounts on garment purchases for you, your partner, and friends & family
• Team member discount on Marke jewelry products
• Annual compensation process

How we work at The Black Tux

At The Black Tux, we have 2 different ways we work to support the multi-faceted needs of our team. We encourage you to apply for roles that match the working model and location where you currently or plan to live. 

Onsite

Onsite TBT team members need to be in person working full-time (40 hours per week) from an office, warehouse, or showroom. The reason being is these roles have a physical presence needed to do their job with customers, team members, or at one of our locations. We host a number of onsite events where all our team members are welcome! 

Diversity Equity & Inclusion

We believe our people are our most important asset. The Black Tux is committed to bringing people together from various backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together. We are an equal-opportunity employer to all. 

The Black Tux Participates in E-Verify. E-Verify is an internet-based system operated by the Department of Homeland Security and the Social Security Administration. It allows employers to confirm an individual's employment eligibility to work in the United States.

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