Events Coordinator - Events & Experiences EMEA

Driving Innovation and Trust: Ten’s Journey to Redefine Service Excellence 

Ten is on a mission to become the most trusted service business in the world. 🌎Technology-driven Product is at the centre of our strategy to create a hugely successful service and business.  Millions of members already have access to Ten's services across lifestyle, travel, dining and entertainment on behalf of over fifty clients including HSBC, Swisscard and Royal Bank of Canada. Ten's partnerships are based on multi-year contracts generating revenue through platform-as-a-service and technology fees. 

We have the advantages of already being at scale globally with a critical mass of high net worth members via stable, multi-year revenue-generating contracts.  We already have a market leading consumer proposition and credibility (and many integrations) with the leading suppliers/partners across our ‘big 4’ service categories of restaurants/travel/entertainment and luxury retail.   

We are profitable and the first B Corp listed on the London Stock Exchange (AIM market). 

Our plans are to continue to invest into technology (including AI) to become the main way that our members organise their leisure lives.  The next few years will see Ten speed up our progress via our Growth Engine strategy, making the next huge steps to achieve our ambitions together. 

For more information, please watch Ten's Growth Engine Video https://tenlifestylegroup.com/investors/#growth-en... 

🌟 Join Our Team as a Events Coordinator! 🌟

Overview

As a Events Coordinator, your primary responsibility will be to support the planning and execution of exceptional events across various industries, including Dining, Entertainment, Retail, and Lifestyle, for our corporate clients and concierge members in EMEA. You will be actively involved in coordinating every detail of our events, ensuring they run smoothly and deliver memorable experiences. 

In this role, you'll be responsible for overseeing the logistics, working closely with vendors and partners, managing timelines, and ensuring that all client and member expectations are met. Your focus will be on executing events that drive engagement, ensuring that each event is flawlessly delivered and meets the highest standards. 

Your enthusiasm for event management will be key to creating unique and impactful experiences that enhance our service offerings. Staying informed about industry trends and competitor activities, you’ll ensure our events are always fresh, exciting, and aligned with market expectations. Your eagerness to learn and grow will be essential as you contribute to the successful execution of our events. 

Always thinking ahead, you will bring creativity and problem-solving skills to your role, actively contributing to the overall success of our event strategy. Your efforts will play a crucial part in delivering outstanding experiences and reinforcing our reputation for excellence. 

Key Responsibilities

• To maintain relationships with partners during the planning process to ensure we are nurturing an ongoing sustainable relationship for future growth; repeating successful partners   
• To monitor performance of events and ensure they are delivering a consistently high-quality service; driving improvements to member satisfaction/NPS and efficiencies  
• Trusted to host events professionally, serving as a point of contact for the venue, members, and clients. Build and maintain relationships by engaging in conversations with members & clients to gather feedback and ensure client satisfaction. 
•  Maintain a calm and composed demeanour while efficiently resolving any issues that arise during events. 
• Demonstrate a keen eye for luxury and high-quality event details, ensuring the event’s standards meet the expected level of excellence. Confidently take initiative to improve service delivery in real-time, making adjustments as necessary to enhance the overall event experience. 
• Work closely with Content and Marketing department ensuring all events have maximum exposure to members  
• To be continuously aware of competitors and what they are delivering to ensure we are always one step ahead in the market  
• To ensure you are fully aware of all best practice and are consistently adhering to these  
• To support Event Managers and Senior Event Managers in the procurement of new event partners  
• Contribute to wider strategic goal for the global team or for wider region with support from Global Director and Head of Region  
• To manage your workload in the most effective way in order to deliver on the requirements of the client and internal deadlines  
• Collaborate with key stakeholders to understand event objectives and ensure alignment with business goals. 
• Support with the management of event budgets including negotiation and invoice management 
• Work with Client Services and Regional Business Development Managers with any client related matters 

Skills & Qualifications

• Experience in event partnerships, sponsorships, or brand collaborations.
• Can demonstrate experience of working within a customer-lead industry and strives to continuously deliver excellent customer service 
• A passion for working in a business that places members and customer service at their core as well as commercial success 
• Experience in working with a range of stakeholders  
• A natural communicator who always takes the time to keep their team and colleagues informed and up to date 
• Great people skills; you will be recognised as a supportive, effective and highly driven colleague. Having the ability to work effectively and professionally during period for high pressure  
• Strong organisational skills, being able to manage multiple projects at the same time 
• Keen to develop your expertise further as a key contributor to a high-performing events team in a fast paced business 
• Happy to work flexibly and effectively with your team to get work done! 

Benefits & Rewards

Our people are at the heart of the business, and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

All our employees also enjoy a range of benefits:

• A competitive salary will be offered depending on experience
• Offer flexible work arrangements including Hybrid work possibilities
• Annual Leave of 25 days per annum and an additional 3 extra days of annual leave in the third year
• One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
• Employer-contributory company pension (with a scheme that allows full decision making about what investments are made, levels of risk, ethical funds etc.)
• Lucrative Ten Loyalty Rewards program
• Remote Working Holidays - Travel and Work for up to 4 weeks per year!
• Access to lots of great travel and entertainment discounts as our clients’ members would!
• Be part of our global, dynamic, and inclusive Team, with diversity at its core.
• Possibility of growth within a dynamic and international company

Who Are We

Ten is a leading lifestyle and concierge company helping our clients discover, organise, enjoy and get the most from life. We partner with global financial institutions and other premium brands to attract and retain wealth and mass affluent clients. Established in the UK in 1998 and with over 25 years of experience, Ten operates in over 20 cities worldwide, in over 26 languages, with 65% of our workforce globally distributed and is publicly listed on the London Stock Exchange ('TENG'). We were the first concierge business to be awarded the B Corp certification in the UK in 2023.

Ten’s strategy focuses on four key areas: deliver a world-class member experience, invest in technology, expand contracts with new and existing clients as well as develop our foothold in new markets by leveraging our market-leading service proposition.

At Ten, you’ll be part of a global, dynamic, and inclusive team, with diversity at its core and endless opportunities for growth.

Join us and experience a workplace where you can truly thrive. https://tenlifestylegroup.com/ten-tv/ 

Commitment to Diversity 

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs. 

“Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes.” 

Be part of the magic behind world-class experiences. Join Ten Group – apply before 2 May 2025.