Senior Director, Operations

Passionate about precision medicine and advancing the healthcare industry?

Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.

The Senior Director of Operations – Clinical Data Abstraction will oversee a large-scale production team responsible for abstracting unstructured clinical data into structured data. You will drive operational efficiency, strategy execution, and cross-functional collaboration. This role is accountable for performance management, process optimization, and leveraging data insights to enhance productivity. The ideal candidate is a strategic leader with expertise in operations management, data-driven decision-making, and stakeholder engagement.

Key Responsibilities:

Leadership & Team Development:

• Lead a production team of 100+ employees, fostering a performance-driven culture centered on accountability and continuous improvement.

• Lead change management initiatives to enhance operational readiness, efficiency, and effectiveness.

• Manage and mentor a high-performing, data-driven operations team.

• Establish and reinforce KPIs to drive team effectiveness and operational excellence.

• Develop and coach managers at all levels (Director, Sr. Manager, and Manager) to build leadership capabilities and talent development.

Strategy, Planning, and Process Optimization:

• Drive monthly, quarterly, and annual planning, including long-term strategic initiatives, vendor negotiations, and resource allocation.

• Drive the innovation and implementation of new AI-based processes and workflows to increase efficiency and scalability

• Oversee the development of the team’s growth framework for all levels of the organization and manage end-to-end performance and compensation cycles 

• Develop and implement strategies to enhance the efficiency and scalability of curated data processes.

• Utilize data-driven insights to guide strategic decision-making and operational improvements.

• Partner with executive leadership to define, track, and optimize key performance indicators (KPIs) and business metrics.

• Identify and implement process enhancements to increase productivity and standardize organizational best practices.

• Understand data infrastructure, including data warehouses and Looker, guiding effective data management and reporting.

Cross-Functional Collaboration:

• Partner with executive leadership and key stakeholders to align operational strategies with business objectives.

• Act as a consultant to internal teams, leveraging curated data to support team needs and operational goals.

• Support compensation planning and incentive programs to drive team performance.

• Collaborate with product and engineering teams to implement tools and technologies that enhance productivity and data quality.

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