IT Specialist

TEGNA KHOU-TV seeks an IT Specialist. The position is responsible for the integration, maintenance, operation, and support of broadcast and business information technology systems and reports to the Supervisor of Technology & Operations. The position will support broadcast-centric software and hardware as well as traditional desktop and file and print services.

Responsibilities:
•    Support day-to-day operations of broadcast information technology systems, software, and equipment. Maintain, upgrade, and support broadcast technology.
•    Troubleshoot and repair computer hardware, software, and peripherals, including servers, storage, PCs and PC applications, LAN cabling, system security and virus protection.
•    Manage the help desk, including reviewing, prioritizing, assigning, and scheduling tickets.
•    Assist in developing work plans and procedures to ensure projects are completed in a timely and efficient manner.
•    Configure ports and perform upgrades on core switches.
•    Oversee, and maintain Windows Operating Systems, Active Directory, Group Policy, Bomgar and Service Now Ticketing in a complex LAN and WAN computing environment. Other systems include, but are not limited to, RingCentral, Nutanix, ENPS, WO Traffic, Bitcentral, and Cisco switches.
•    Support network security, access rights, naming standards, scripts, and software upgrades.
•    Create and maintain wiring documentation and system configuration documentation, including inventory of all computer equipment and network software versions.
•    Maintain knowledge and stay current on technological advances including computer software and hardware, media and entertainment technologies, and workstation products.
•    Willing to train on IT and Broadcast system operation and maintenance to service all aspects of the operation.
•    Responsible for IT security compliance including but not limited to disaster contingency, patching management for software and operating system updates, and IT equipment inventory administration.
•    Work closely with the Technology and Operations, Sales, and News departments and with corporate IT support.
•    Effectively and clearly communicate the status of problems, provide updates to progress on projects, and offer solutions to technical issues.
•    Liaise with third party vendors (e.g., equipment vendors and software providers) during issue resolution and new platform evaluations
•    Be available to work various hours and days including weekends, overnights, and holidays.

Requirements:
•    Computer Science or IT related degree or equivalent education and experience
•    Minimum of 3 years’ experience in IT support or broadcast engineering.
•    Certification in relevant IT or broadcast systems (e.g., CompTIA, Cisco, or similar) is a plus.
•    Solid understanding of current computer hardware, network technologies, and Microsoft’s Active Directory environment
•    Great customer service and organization skills.
•    Good interpersonal skills with the ability to communicate effectively with non-technical end users.
•    Have the ability to lift up to 50 lbs., climb ladders and work on elevated surfaces, pull and install wiring, use hand and power tools, work on small components, and perform other physical tasks.
•    Travel: Rarely: less than 10%
•    Work Environment Set: Office: normally performed in a typical interior/office environment