IT Helpdesk - Graduate intern

About TeamWorking

TeamWorking is Chicago's Tech-Focused Coworking Space. Established in 2007, our innovative tech-focused community has grown to more than 750 alumni. We currently house 75+ technology companies. Born out of TechNexus Venture Collaborative, this is where the firms that are ready to scale find a home and grow.

TeamWorking by TechNexus is seeking a highly motivated and technically proficient graduate student to join our team as an IT Helpdesk Intern. This part time intern position offers a valuable opportunity to gain hands-on experience in a dynamic, fast-paced environment while supporting our team and operations. The ideal candidate will possess a strong foundation in IT principles and a passion for problem-solving, and will have knowledge or experience in following areas:

1) Network Operations: Supporting switch fabric, firewalls, routers, and wireless access points, noting the network is sophisticated but often supportable remotely.

2) Help Desk: Handling numerous requests from tenants and employees related to network, devices, and various issues, which can be urgent and time-consuming.

3) Audio Network: Including video, this network is also sophisticated, with a preferred support solution involving an audio engineer from the Opera and backup from Pentegra.

4) Software and internal systems: Supporting applications like Zoom, HubSpot, and the website, with potential for remote management, and including higher-level IT considerations like policies and security.

• Provide technical support to staff and collaborators, troubleshooting hardware and software issues.
• Assist with user account management, including setup and security administration.
• Support network-related tasks, including basic troubleshooting of A/V equipment in conference/huddle rooms.
• Assist with data backup and recovery procedures.
• Contribute to documentation of IT processes and procedures.
• Support onboarding and offboarding of users.
• Respond to and manage Helpdesk tickets in a timely and professional manner.
• Assist with special IT projects as assigned.

• Currently enrolled in a graduate program in Information Technology, Computer Science, or a related field.
• Strong understanding of operating systems (Windows, Mac OS, Linux). Familiarity with networking concepts (TCP/IP, DNS, DHCP).Experience with database administration is a plus.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Detail-oriented with excellent organizational skills.
• Prior experience in an IT support role is a plus.