Administration Agent

About Teamified

Teamified works with top enterprises and digital native businesses in Australia helping them build their remote teams in India, Philippines and Sri Lanka. We pride ourselves with hiring great teams to work on exciting game changing technology. Teamified currently has 200+engineers, testers, product managers etc. working across 20+ partners. We focus on uplifting the way organisations build and manage their remote teams through great working relationships, trust, integrity, culture and hiring processes. Additional to this we are building our own technology product offerings. We strive to deliver the best outcomes for our customers, our partners and our people.

About the Role

We are seeking a proactive and detail-oriented Administration Agent to join our team. This role combines administrative duties with customer support responsibilities, ensuring seamless communication and efficient operations. The ideal candidate will be the first point of contact for our clients and team, delivering exceptional service and maintaining smooth administrative workflows.

Job Description

1. Customer Support:

• Respond to customer inquiries via email, phone, and live chat promptly and professionally.
• Assist customers with product or service-related questions, troubleshooting, and issue resolution.
• Document and escalate customer feedback or recurring issues to the relevant departments.

1. Administrative Duties:

• Manage and organize customer data, records, and communication logs using CRM tools.
• Prepare and maintain accurate reports, spreadsheets, and correspondence as required.
• Assist with scheduling meetings, tracking deadlines, and coordinating internal communications.

1. Operational Support:

• Process orders, returns, and refunds, ensuring accuracy and adherence to company policies.
• Collaborate with other departments to resolve customer concerns and optimize workflows.
• Handle general office administration tasks such as filing, data entry, and maintaining office supplies (if applicable).

• Proven experience in customer service, administration, or a related field.
• Strong written and verbal communication skills.
• Excellent organizational skills with a keen eye for detail.
• Proficiency in MS Office (Word, Excel, Outlook) and CRM software.
• Ability to multitask and prioritize work in a fast-paced environment.
• A customer-first attitude with problem-solving skills and empathy.

Benefits

•           13th Month Pay 

•           HMO plus 1 dependent (Day 1)

•           Leave Benefits

If you possess the required skills and are eager to contribute to our team's success, We encourage you to apply for this exciting opportunity. Apply now!