Process Excellence Specialist

Roles and Responsibilities:

• Provide consulting support to solve for strategic and operational business problems resulting

in digital transformation

• Interact with external (customers) and internal (functions and management) stakeholders to

drive and influence improvement.

• Responsible to understand end to end process and identify automation opportunities to

create detailed road-map for automation and transformation projects

• Keep track of digital trends and identify futuristic tools that can be adopted by the platform

to develop competitive advantage

• Own, manage and implement all new initiatives/projects/solutions aimed at

Automation/Digitization of internal and external processes related to Onboarding,

Transactions and Settlement on the platform

• Lead and collaborate with Product/IT teams to design, implement and drive adoption both

internally and externally

• Engage with relevant stake holders to ensure all necessary internal approvals are in place as

per the relevant policies and internal guidelines

• To involve in preparation of relevant manuals, process notes etc required to be provided to

users (internal and external) to enable quicker adoption of new initiatives/enablers

• Track market developments in fintech industry & business trends, identify relevant enablers

which can be adopted for implementation with aim to be ‘first to market’

• Ensure regular customer feedback is taken, measure success of projects implemented and

identify how to increase adoption

• Drive transformation projects identified for the organization to diversify into new

streams/provide value added services

Experience Required

1. Experience of working and leading Business Transformation projects / Process Automation

initiatives in BFSI space is essential

2. Knowledge and experience in fintech industry would be given due weightage

3. Experience of working on any new product/process launches internally/externally would be

a plus

4. Knowledge of Supply Chain business, B2B Lending and Fintech space

5. Usage and Understanding of latest digital trends and tools is a must

6. Project Management skills

Skills Required

1. Technical background with understanding and/or hands-on experience in software

development and web technologies

2. Understand technical aspects of web server, application server, database, etc.

3. Confidence to work independently and collaborate with all stakeholders

4. Effective Communication Skills

5. Aptitude to Study and Quickly Learn

6. Willing to work and collaborate with a cross functional team

7. Working knowledge MS Office (Excel and PPT) is a mu