Field Service Controls Technician

Syntegon Technology is one of the leading suppliers of process and packaging technology. At over 30 locations in more than 15 countries worldwide, a highly-qualified workforce develops and produces complete solutions for the pharmaceuticals, food, and confectionery industries. These solutions are complemented by a comprehensive after-sales service portfolio. A global service and sales network provides customers with local points of contact. Syntegon Technology operations globally and is responsible for the successful expansion of the service business in North America for Packaging Technology.

Position Summary

Responsible for the installation, testing, analyzing, maintaining, repairing and training of Syntegon packaging equipment and associated products at customer sites, with primary emphasis on supporting various control platforms. Primary focus is to  provide customers with excellent technical customer service and ensure complete satisfaction. This position has a direct and significant impact on maintaining our customer base as well as growing new business for Syntegon Technology.

Key Responsibilities

• Provide field service repairs, training and installations as scheduled by Field Service department.
• Maintain proficiency in control software (e.g. Allen Bradley, various controls platforms) and machinery equipped with PLC’s through vendor training and interaction with engineering personnel
• Interact, support and assist the Product, Project and Sales departments with order review, design reviews, assembly, testing and final acceptance tests to become proficient with the control packages interface and integration
• Interact and assist Assembly and Quality Control personnel during machine assembly and testing / debug stages in preparation for machine shipment.
• Provide support to Customers, Customer Service department and Sales department as required
• Interact with Sales Managers / Project Managers on customer equipment needs and concerns and / or updates.
• Perform final machine acceptance inspections prior to machine shipment to verify equipment meets order specifications.
• Perform customer service site management for new equipment installations and / or existing machine install base projects.
• Maintain necessary machine configuration documentation during installation.
• Assist the Parts and Modernization departments with quoting electronic controls software and hardware upgrades and / or electrical component upgrades
• Provide updates and modifications to machine control software at customer sites and training customers on use and maintenance of equipment.
• Train customers, internal technical personnel and sales support staff on proper operation, maintenance and safety rules of Bosch packaging equipment, specifically on electronic controls and robotics
• Coordinate development activities and upgrades related to updating and improving machine functionality.
• Support all aspects of operating controls systems, equipment and machinery.
• Participate in continuous training, as needed, in order to maintain technical expertise and proficiency on new equipment and existing systems applications through internal training, specifically in controls software applications.
• Process detailed expense and trip reports on all service visits, in a timely fashion.
• Train Bosch and customer's personnel on applicable machinery control software / hardware when assigned.
• Occasionally, when assigned, provide accountability, as a site manager; directing the workload and tasks of Bosch field technicians, assembly and engineering personnel, and coordinating with customer and other contract / OEM site personnel.
• Work in tight quarters; on top and underneath equipment, stand, stoop, kneel and bend continuously (approx. 66% of the time)..
• Lift up to 50 lbs. on a regular basis
• Submit to safety, background, and drug/alcohol testing as required by customer(s).
• Properly and appropriately don personal protective equipment.
• Will travel on a regular basis up to 90% which makes proximity to a major airport necessary in order to serve a specific customer base.

Basic Requirements

• Must have an Electrical Engineering degree or 2+ years of vocational training in Electromechanical Systems
• Must possess a minimum of 3+ years in the Packaging industry involved in designing, installing and trouble-shooting PLC and motion control software and hardware

Preferred Qualifications

Demonstrated knowledge and experience with ladder logic as well as other machine control software and hardware.

• Demonstrated advanced mechanical, electrical and software skills.
• Ability to support various software control platforms for complete packaging lines.
• Proficiency in operating controls systems of equipment (Allen Bradley, CTC, Moeller, Siemens, PLC, PMAC, etc.).
• Proficiency in robotic vision systems, software and hardware configurations and production parameter setup.
• Prior work experience in repair and maintenance of capital equipment, or electronics (such as servo drives and programmable controllers) is preferred.
• Strong customer service focus with ability to assure customer confidence in the operation of equipment.
• Ability to effectively communicate with all levels of personnel, from production to management.
• Strong computer skills (MS Office)
• Strong oral and written skills with the ability to manage time and work independently

The expected compensation range for this position is between $75,000-$95,000 based on a full-time schedule.

Compensation for roles at Syntegon varies depending on a wide array of non-discriminatory factors including but not limited to the specific office location, role, degree/credentials, relevant skill set, and level of relevant experience. At Syntegon compensation decisions are dependent on the facts and circumstances of each case. Total rewards at Syntegon include salary + bonus (if applicable) + benefits.

Syntegon Technology is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives

• FIRST Robotics (For Inspiration and Recognition of Science and Technology)
• AWIM (A World In Motion)

By choice, we are an Equal Opportunity Employer committed to a diverse workforce.

NOTE: All official Syntegon job postings can be found at www.syntegon.com.  Successful candidates asked to participate in the hiring process should expect to speak to the hiring team by telephone and in person at one of our Syntegon office locations (Raleigh, New Richmond and Minneapolis) prior to the job offer.

The welfare of our employees’ matters to us. Therefore, Syntegon offers a generous and attractive benefits package that meets our employees’ needs.

Benefits:

• 401(k) – attractive employer match
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short and Long Term Disability Insurance – Employer paid
• Identity Theft Insurance – Employer Paid
• Education Assistance Program
• Paid Time Off
• Employee Assistance Program
• Accident Insurance
• Critical Illness Insurance
• Hospital Indemnity Insurance

Syntegon Technology is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) initiatives:

• FIRST Robotics (For Inspiration and Recognition of Science and Technology)
• AWIM (A World In Motion)

By choice, we are an Equal Opportunity Employer committed to a diverse workforce.
We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.