Senior Manager Enablement Support

Symbio is a software company changing the way the world communicates. Our platform delivers the full communication stack, from carrier infrastructure to enterprise collaboration, across multiple Asia-Pacific regions.

Symbio is part of the Aussie Broadband Group - a fast-growing technology services provider with a market cap of around $1 billion (AUD). Listed on the Australian Stock Exchange (ASX: ABB), the Group collectively supplies more than 1 million services, operates two Tier 1 voice providers in Australia and owns fibre infrastructure.

The candidate may be based in either Melbourne or Sydney.

The Senior Manager, Enablement Support, will lead the establishment of a high-performing service delivery and assurance organisation aligned with the company’s Vision. This pivotal role involves defining functional processes, procedures, and team capabilities to ensure exceptional customer experiences and service delivery within SLAs.

Key responsibilities include providing leadership and development for provisioning, technical support, service management, and offshore teams. The role will also implement a robust service management framework based on ITIL best practices, encompassing operational support for Technology as a Service (TaaS).

Additionally, the Senior Manager will drive transformation initiatives to automate and enhance work practices. Collaborating across departments, they will spearhead opportunities to improve tools, processes, and staff development. Crucial to this position is maintaining an engaged workforce, negotiating cross-departmental outcomes, and championing customer advocacy.

This role is integral to supporting the expansion of our emerging products in voice, data, and mobile services.

• Bachelor’s degree in Computer Science, Telecommunications, or a related field; ITIL Expert or equivalent certification.
• Extensive experience in service operations and service management within the telecommunications industry, including minimum 5 years of leading and managing a team
• Technical Expertise: Strong knowledge of digital and telecommunications technologies, including mobile, NBN, Ethernet, SIP trunks, VoIP, portals, APIs, and application support.
• Personal Attributes: Proactive, with a can-do attitude, demonstrated initiative, and a strong customer-focused approach
• Proficiency in Microsoft Word, PowerPoint, and Excel.

What's it like to work here? We strive for a healthy, inclusive, and flexible workplace. We nurture diversity, continuous learning in the latest technology and thinking. Innovative benefits include parental leave for mums and dads, remote working, and a comfortable, fun work environment with social events, pool tables and fully stocked bar!

If this sounds like the next great step in your career, we'd love to hear from you. 

Apply Now!Symbio is an equal opportunity employer. All applications will be treated with the strictest confidentiality. You will need to have current work rights to work in Australia and be prepared to undergo relevant background checks.  No recruiters please.

Life at Symbio

We ensure our employees have equal access to a range of learning and development opportunities, and encourage everyone, regardless of gender, ethnicity, disability, sexual orientation or life stage to embrace these opportunities, enabling them to develop themselves and their career.

Our employee’s happiness, health and wellbeing is important at Symbio.  We provide all employees with flexible working options to ensure that work doesn’t compromise life outside Symbio and also supports their wellbeing.  We regularly enhance our employee benefits such as discounted Aussie Broadband internet, up to 26 weeks paid parental leave including super contributions for primary and secondary carers and social clubs.

At Symbio, our diverse backgrounds and unique experiences allow us to continue to innovate and create the brands, networks and technologies to power the future of global communications.

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