Outbound Coordinator, Predict

Sword Health is on a mission to free two billion people from pain. 

With 67% of members achieving a pain-free life and a 70% reduction in surgery intent, at Sword, we are using AI Care to change lives, and save millions for our 25,000+ enterprise clients across three continents. Today, we hold the majority of industry patents, win 70% of competitive evaluations, and have raised more than $300 million from top venture firms like Founders Fund, Sapphire Ventures, General Catalyst, and Khosla Ventures.

Recognized as a Forbes Best Startup Employer in 2025, this award highlights our focus on being a destination for the best and brightest  talent. Not only have we experienced unprecedented growth since our market debut in 2020,  but we’ve also created a remarkable mission and value-driven environment that is loved by our growing team. With a recent valuation of $3 billion, we are in a phase of hyper growth and expansion, and we’re looking for individuals with passion, commitment, and energy to help us scale our global impact. 

Joining Sword means committing to a set of core values, chief amongst them to “do it for the patients” every day, and to always “deliver more than expected” on behalf of our members and clients.

This is an opportunity for you to make a significant difference on a massive scale as you work alongside 900+ (and growing!) talented colleagues, spanning three continents. Your charge? To help us build a pain-free world, powered by AI, enhanced by people — accessible to all.

Job Summary: We are seeking a driven Concierge Coordinator to educate members on the benefits of the Sword program and helping members to engage in our program if they wish.

• Place 100+ outbound calls to members and respond to inbound members inquiries.
• Speak with prospective members and show them the benefit of enrolling in Sword’s digital physical therapy services.
• Troubleshoot and follow up with members to help them enroll
• Provide concierge-level service with every member we connect with and establish a successful rapport to instill trust in our team.
• Proactively communicate the benefits and the value of our service with every member you contact.
• Collect and maintain accurate notes in our data system.
• Follow up in a timely way with members and other team members.
• Meet personal/ team qualitative and quantitative targets.

• Bachelor's Degree preferred
• 2 years of inside sales experience preferred
• Experience in cold calling, call center is preferred
• Ability to navigate across technology platforms
• Excellent communication and interpersonal skills

• Be a part of a groundbreaking company where technology meets empathetic patient care.
• Career development opportunities in a fast-growing sector of the healthcare industry.
• A role with direct impact: your work meaningfully contributes to the health and well-being of our members.
• An attractive base salary with the potential for significant earnings through our incentive program.

US - Sword Benefits & Perks:

• Comprehensive health, dental and vision insurance*

• Life and AD&D Insurance*

• Financial advisory services*

• Supplemental Insurance Benefits (Accident, Hospital and Critical Illness)*

• Health Savings Account*

• Equity shares*

• Discretionary PTO plan*

• Parental leave*

• 401(k)

• Flexible working hours

• Remote-first company

• Paid company holidays

• Free digital therapist for you and your family

*Eligibility: Full-time employees regularly working 25+ hours per week

Note: Applicants must have a legal right to work in the United States, and immigration or work visa sponsorship will not be provided.

SWORD Health, which includes SWORD Health, Inc. and Sword Health Professionals (consisting of Sword Health Care Providers, P.A., SWORD Health Care Providers of NJ, P.C., SWORD Health Care Physical Therapy Providers of CA, P.C.*) complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.