Internal Ops Strategy & Analytics Specialist

Sword Health is on a mission to free two billion people from pain. 

With 67% of members achieving a pain-free life and a 70% reduction in surgery intent, at Sword, we are using AI Care to change lives, and save millions for our 25,000+ enterprise clients across three continents. Today, we hold the majority of industry patents, win 70% of competitive evaluations, and have raised more than $300 million from top venture firms like Founders Fund, Sapphire Ventures, General Catalyst, and Khosla Ventures.

Recognized as a Forbes Best Startup Employer in 2025, this award highlights our focus on being a destination for the best and brightest  talent. Not only have we experienced unprecedented growth since our market debut in 2020,  but we’ve also created a remarkable mission and value-driven environment that is loved by our growing team. With a recent valuation of $3 billion, we are in a phase of hyper growth and expansion, and we’re looking for individuals with passion, commitment, and energy to help us scale our global impact. 

Joining Sword means committing to a set of core values, chief amongst them to “do it for the patients” every day, and to always “deliver more than expected” on behalf of our members and clients.

This is an opportunity for you to make a significant difference on a massive scale as you work alongside 900+ (and growing!) talented colleagues, spanning three continents. Your charge? To help us build a pain-free world, powered by AI, enhanced by people — accessible to all.

We’re looking for a highly driven Internal Ops Strategy & Analytics to take on the challenge of improving processes related to HR, promoting team efficiency and tools, as well as our ability to gain insights from the data we gather on our daily activities. Working closely with the Internal Ops Lead, this role is of key importance in driving the team’s strategy and therefore its impact on the quality of support we provide our Swords.

The success of an organization is determined by its People. The Internal Ops team supports our Swords and enables them to contribute dynamically to their role and in turn, drive Sword’s success. The team is divided in three areas: Talent Acquisition - Focused on finding the best talent and removing blockers that prevent us from making great hires; People Operations - Supporting our team throughout their lifecycle at Sword so that they can perform at their best and make a positive impact; People Partnerships - Act as a bridge between Sword's management and its employees, ensuring that workforce needs and the organization's goals are met harmoniously; Systems and Analytics - Maintaining and improving the systems that drive employees’ experience, as well as generating insights for the company about its people.

• Improving HR related processes and data quality, to allow for insights and data driven decision making within the team and across Sword.
• Creating, deploying and promoting the adoption of tools that increase team efficiency and data quality.
• Project Management: Manage strategic HR initiatives from inception to completion, delivering projects on time, within budget, and aligned with organizational goals.
• Stakeholder Management: Build and maintain strong relationships with internal teams to support seamless collaboration and program success.

• 2-3 years of experience in strategy consulting or business analytics with a strong component of implementation and delivery in a fast paced environment.
• Highly proficient in spoken and written English.
• Excellent problem-solving skills.
• Ability to successfully manage multiple projects simultaneously.
• Capacity to work collaboratively with cross-functional teams.
• Excellent analytical and synthesis skills.
• Strategic mindset.
• Organization and planning skills.
• Ability to diffuse conflict and work with diverse teams towards the best solution through strong interpersonal skills.
• Bachelor or Master’s Degree in Management or related areas.

• Strong drive to look for improvements in processes and drive change.
• Ability to communicate effectively and deal with different stakeholders.
• Interest in or previous experience with HR topics.

• A stimulating, fast-paced environment with lots of room for creativity;
• A bright future at a promising high-tech startup company;
• Career development and growth, with a competitive salary;
• The opportunity to work with a talented team and to add real value to an innovative solution with the potential to change the future of healthcare;
• A flexible environment where you can control your hours (remotely) with unlimited vacation;
• Access to our health and well-being program (digital therapist sessions);
• Remote or Hybrid work policy. 
• To get to know more about our Tech Stack, check here.

Portugal - Sword Benefits & Perks:

• Health, dental and vision insurance

• Meal allowance

• Equity shares

• Remote work allowance

• Flexible working hours

• Work from home

• Discretionary vacation

• Snacks and beverages

• English class

Note: Please note that this position does not offer relocation assistance. Candidates must possess a valid EU visa and be based in Portugal.

Sword Health, which includes SWORD Health, Inc. and Sword Health Professionals (consisting of Sword Health Care Providers, P.A., SWORD Health Care Providers of NJ, P.C., SWORD Health Care Physical Therapy Providers of CA, P.C.*) complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.