Product QA Engineer II

The sweetgreen Infinite Kitchen automates the assembly of sweetgreen meals for restaurant guests. Designed and built entirely in-house, the Infinite Kitchen powers locations across the country.

We're hiring a Product QA Engineer II to help ensure the reliability, accuracy, and safety of the systems that power our automated kitchens.

We're looking for a sharp, detail-obsessed Product QA Engineer II to join the Automation Team in our Charlestown, MA office. You'll work alongside software engineers and designers to deeply understand our systems, test new features, organize product specs, document expected behaviors, and flag inconsistencies. You'll be the connection between development and deployment—ensuring what's specified gets built, and what gets built actually works.

This role is ideal for someone with a technical mindset and strong organizational skills who may eventually want to grow into a product management or systems analyst role. You’ll need curiosity, persistence, and an eye for edge cases to help guide the evolution of our robotics and automation systems.

You will work very closely with our lead product designer, who defines the specs and user experience for our internal tools and interfaces.

What You'll Do

• Understand and Validate Core Systems: Test our robotics system and digital products that power the Infinite Kitchen—ensuring it can reliably startup, assemble meals, and handle peak loads like a lunch rush without failure.

• Test Interface Applications: Validate functionality across multiple iPad apps used by store team members, including remote control tools for cleaning and order management apps.

• Organize QA Workflows: Help create and execute structured test plans. Ensure each new feature or change is fully vetted in realistic conditions before hitting production.

• Track and Report: Maintain detailed records of bugs, edge cases, and unexpected behaviors. Own parts of the spec and documentation libraries and keep them up to date.

• Support Releases: Be hands-on during release cycles—test new builds in staging, validate in our office lab, and contribute go/no-go recommendations to ensure stability across our restaurants.

• Join Rotational Support Shifts: Help support restaurants by being on call for three days, 5 times a year

• Collaborate Cross-Functionally: Work with engineers and stakeholders to deeply understand the systems being built, their edge cases, and key constraints. Partner closely with our product managers to align test coverage with intended product specs and user experience.

• Champion Product Quality: Hold the line on what “done” really means. Be the voice for end-to-end reliability, clarity, and polish.

Qualifications

• 2+ years of experience in QA, technical product support, or systems testing

• Exceptional organizational skills

• Comfort managing complex systems with many edge cases

• Ability to read and understand engineering and product specs and translate them into meaningful test plans

• Clear, structured communication skills—both written and verbal

• Familiarity with QA practices including manual testing, exploratory testing, and writing detailed bug reports

• A curiosity-driven mindset and tenacity for troubleshooting tricky, intermittent issues

Bonus

• Exposure to robotics, industrial automation, or mechatronic systems

• Experience with Jira or similar tools to organize and track detailed test artifacts

• Interest in product management, systems thinking, or operations design

Location:
Based at sweetgreen's Boston Automation office in Charlestown, MA.

What you'll get:

• Highly competitive pay + bonus plan
• Three different medical plans to suit your and your family's needs
• Dental and Vision insurance
• Flexible PTO plan
• 401k program
• Employee HSA and FSA
• Complimentary greens
• An opportunity to make a real impact on the people around you, both by growing them and by connecting them to real food
• To live the sweetlife and celebrate your passion + purpose
• A collaborative team of people who live our core values and have your back
• A clear career path with opportunities for development, both personally and professionally
• Free sweetgreen swag

Come join the sweetlife!

About sweetgreen

sweetgreen is on a mission to build healthier communities by connecting people to real food. We passionately believe that real food should be convenient and accessible to everyone. Every day in each sweetgreen, our 3,500 team members make food from scratch, using fresh ingredients and produce delivered that morning. And in our local communities, we’re committed to leaving people better than we found them. We’re in the business of feeding people, and we’re out to change what that means.

sweetgreen provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.

sweetgreen participates in the federal government's E-Verify program to determine employment eligibility. To learn more about the E-Verify program, please click here.