Director, Market Research

Suzy puts the voice of your consumer at your fingertips.  Whether you’re a novice or an expert researcher, our platform brings advanced tools together with the highest quality audience to deliver insights in minutes.  Some of the biggest brands in the world use Suzy to deliver breakthrough products and experiences backed by data-driven decisions. Learn more at www.suzy.com.

Suzy is on a rapid growth trajectory, with an ambitious, dynamic team driving us forward. We’re searching for a Market Research Director to be part of our Center of Excellence Research Practice, blending market research expertise with a thirst for innovation and disruption. Our product is transforming the market research landscape, requiring a visionary leader to partner with the world’s top brands, reshaping how they do research.

As our ideal candidate, you're not just a market research expert; you're an entrepreneurial spirit with a story to tell. You have a rare combination of IQ & EQ, capable of running parts of our business to achieve Suzy’s ambitious revenue goals. Your intellectual curiosity, pioneering mindset, and exceptional storytelling abilities will be a cornerstone of research execution for enterprise accounts. A natural at visualizing data, you bring research to life, enjoying the role of a trusted strategic consultant to clients. You're driven by a passion for uncovering new business opportunities, constantly pushing the boundaries of what's possible.

Responsibilities

• Direct Management of Client Accounts for Research Project Execution: Take charge of client relationships, ensuring their needs are met with precision and a personal touch. Proactively engage with each client to understand their unique challenges and opportunities, crafting tailored solutions.

• Data-Driven Insights and Solutions Crafting: Dive deep into data analysis and market research to inform strategic decisions. Develop and implement innovative solutions that directly address the specific challenges and objectives of your clients.

• Project Management and Execution Excellence: Oversee and execute projects from conception to completion, ensuring high standards of quality and timeliness. Coordinate cross-functional teams, manage timelines, and stay hands-on in the creation and delivery of deliverables.

• Client Advocacy and Problem Resolution: Act as the primary advocate for your clients within the organization. Promptly identify and resolve any issues, ensuring client satisfaction and fostering long-term relationships.

• Continuous Learning and Industry Expertise: Stay ahead of industry trends and developments to offer cutting-edge advice and solutions. Commit to ongoing learning and professional development to enhance your expertise and value to clients.

• Collaboration and Influence: Work closely with other departments and teams, leveraging your knowledge and client insights to influence internal strategies and improvements. Foster a collaborative environment that encourages innovation and excellence.

• Effective Communication and Reporting: Keep clients and internal stakeholders informed with regular updates, reports, and presentations. Utilize exceptional communication skills to convey complex information clearly and convincingly.

• Agile and Practive Leadership: Demonstrate agility and a proactive approach in addressing client needs and market changes.  Adapt strategies and tactics swiftly to seize opportunites and mitigate risks.

Qualifications

• 8 years’ minimum experience working in consumer insights, consumer research, market research, or in an analyst/strategy role at a media/technology company.

• Project Scoping and Adaptability: Demonstrated capability in the scoping of research projects, adeptly navigating shifting client priorities to tailor research approaches, set clear expectations, and establish feasible timelines. A proactive and flexible mindset towards managing both project scope and client needs is essential.

• Methodological Versatility: Comfortable with executing and guiding teams through a spectrum of research methodologies, from traditional to innovative, ensuring the right approach is applied to gather actionable insights.

• Results Analysis and Interpretation: Proficient in analyzing research outcomes across diverse methodologies; demonstrated experience translating data into strategic insights that inform decision-making and drive client success.

• Client Engagement and Expectation Management: Strong communication skills in setting and managing expectations with clients, offering expert advice on research design, and delivering insights that address specific business questions.

• Proven High-Paced Environment Experience: xperience within high-paced environments, agile mentality, or the ability to demonstrate a robust capability to thrive in fast-moving settings.  This includes managing tight deadlines, responding to rapid market change, and maintaining high-quality research output under pressure.

• Internally-motivated, flexible, curious self-starter who continuously strives to get things done, regardless of challenges encountered.

• Invested in becoming a better researcher, consistently pursuing deeper understanding from data.

• Critical thinker, able to understand and respond to complex questions from clients and lead the development of research plans as well as deliver game-changing insights.

• Team player, able work collaboratively and/or initiate and drive projects to completion with minimal oversight.

• Passion for research and, in particular, custom projects, in multiple areas of specialization/across the product and services lifecycle.

• Preference for candidates with experience using Q software, generative AI (e.g., ChatGPT), and Excel for data analysis.

Benefits:

• We take care of our employees and their families. We have generous health, dental, and vision benefits; and our 401K plan vests immediately.

• A friendly, fun, and collaborative work environment that allows for frequent exposure to executives

• The opportunity to make an immediate impact as a part of a fast-growing team

• The target base compensation for this role is $127,500 - $160,000

Suzy is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to ensure all people feel supported and connected at work. 

Suzy is committed to protecting its customers, employees, partners, and the company as a whole, from damaging acts that are intentional or unintentional.  Effective security is a team effort involving the participation and support of every user who interacts with company information/data and systems. It is the responsibility of each individual to help protect company information assets. 

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