Sr. Analyst, Patient Growth

What You’ll Do 

The Patient Growth team is responsible for engaging our eligible patients within Strive Health services and ensuring that a viable long-term relationship is established. Strive Health is endeavoring upon a series of strategic initiatives to engage our patients through a diverse set of outreach and marketing levers. This focus requires us to instill a lot of positive changes within our workflow, business processes, quality assurance audits, and workforce training. 

All this positive momentum requires a meticulous analytical approach towards building all required reporting, including baselines and improvement impacts, while also enabling the changes within the Patient Growth team. This means that this individual will not only be focusing on back-end reporting, but front-end enablement, training, and execution.   

To help with ongoing successful initiatives, this individual will interact with a variety of internal partners across product, technology, central operations, and market operations. Many of our initiatives begin with these partners, but we’re ultimately responsible for its fruition. This means partnering closely in the build, being nuanced in the operational details, and considering the impacts to the Patient Growth team. 

Additionally, this individual will operationally support the enterprise, beyond the Patient Growth team.  Strive has made a series of investments to operationally improve our telephony systems, as this work continues this individual will live within the details of the operational workflows and partner with technology stakeholders to streamline performance and reporting.   

The Day to Day 

• Bringing an analytical first perspective, creates rigorous analysis when establishing baseline performance and/or results from specific projects  

• Consistently delivers performance reporting to key stakeholders 

• Build and adjust operational workflows, within and outside of our CRM, to create a more efficient operation 

• Align telephony workflows to the operational requirements of the company, educate and train as required 

• Partner with critical partners (IT, product, operations) on new initiative buildout and manage ongoing workflows 

• Comfortably build training presentations upon workflow changes to our scheduling process, data documentation within CRM, new initiatives, etc… 

• Create presentations for executive delivery  

• Meet in person with internal and/or external stakeholders to facilitate team and business priorities/opportunities.  Business travel may be required for opportunities to connect with stakeholders, serve patients, and attend Strive-sponsored team events. 

Minimum Qualifications 

• Bachelor’s Degree: In Business, Finance, Economics, Data Analytics, or a related field. 

• 2-4+ Years of Relevant Experience: Demonstrated experience in an analyst role, preferably in sales operations, business operations, or within a consulting firm. 

Preferred Qualifications 

• Experience with Salesforce Healthcloud 

• Understanding of Sales Processes: Familiarity with sales processes, pipeline management, and sales performance metrics. 

• Experience with executive presentation development in PowerPoint 

• Strong Analytical Skills: Proven ability to analyze large data sets, identify trends, and draw actionable insights to improve sales performance. 

• Proficiency in Data Tools: Experience with data visualization and reporting tools (e.g., Excel, Tableau, Power BI) and CRM platforms (e.g., Salesforce) 

About You 

• Intellectually curious, and able to dig deep into all facets of a problem quickly 

• Easily handles ambiguity and change, capable of adjusting focus in real time 

• Knows how to execute a quality workflow/change quickly 

• Handling each day with a nimble and agile orientation 

• Maintain upbeat operational tempo given the number of improvement strategies being developed 

Annual Base Salary Range: $74,000 - $90,000