CS Continuous Improvement Analyst Intern

Why you’ll love this role

The Customer Service Continuous Improvement Analyst will play a key part in transforming raw data into actionable insights that drive improvements in our customer service processes, policies, and products. You will be responsible for identifying trends, patterns, and root causes of customer issues, and effectively communicating your findings to stakeholders through compelling reports and visualizations. Your ability to translate complex data into clear and concise recommendations will be key in enhancing the overall customer experience.

This role offers an exciting opportunity to make a real difference in the lives of our customers using cutting-edge technology and Gen AI. If you are passionate about data analysis, possess strong communication skills, and are driven by a desire to improve the customer experience, you are encouraged to apply.

What you’ll do 

• Utilize data analysis tools, Gen AI, and other techniques to identify trends, patterns, and root causes of customer issues
• Translate data analysis into actionable insights that can be used to improve customer service processes, policies, and products
• Create clear and concise reports and presentations to communicate findings and recommendations to stakeholders
• Develop compelling data visualizations to effectively convey insights and trends
• Identify opportunities to enhance the customer experience and reduce customer effort
• Develop your analytical skills and knowledge of data analysis tools

About you

• Strong analytical and problem-solving skills
• Proficiency in data analysis tools (e.g., Excel, Qualtrics, data visualization software)
• Proficiency in the latest Gen AI capabilities
• Excellent communication, presentation, and collaboration skills
• Experience with Tableau or other data visualization software preferred
• Passion for customer experience and a desire to make a difference

Nice to have skills

• Ability to work independently and as part of a team

***Please only apply to one role***

Important Information

• Applications will close on March 19th, 2025
• The program will run from May 27th, 2025 to August 8th, 2025
• Subsidized housing is available upon request
• Tuesdays & Thursdays are mandatory “In Office” days in our Detroit Office

Pursuant to the various pay transparency laws/acts, the base salary range is $25 per hour. Compensation is dependent on geography and may vary.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.