Technical Operations Manager - LatAm

Sell what you love. For us and millions of users across the globe, that’s Spotify. Join the Sales team and you’ll build the relationships that help grow our business in existing markets and beyond. We don’t just sell creative solutions to our clients and partners, we help to shape them; using our expert knowledge of ad products, sales channels and the industry to impact the way the world experiences music and podcasts. 

We are looking for a highly-motivated individual to join our Technical Operations team. In this role, you will be responsible for diagnosing and triaging issues for advertising campaigns in your region. You will serve as the technical point of escalation to ensure proper delivery and performance throughout the campaign lifecycle. You will also be responsible for partnering with cross-functional teams to ensure that issues are addressed and resolved, across all buying channels.

• Serve as a subject-matter expert and escalation point of contact for our Spotify Ad Sales systems and tools.
• Partner with Customer Success, Sales and other internal, cross-functional teams to diagnose and resolve issues regarding campaign setup, pacing, system errors, etc.
• Escalate and manage major campaign tracking, delivery and reporting bugs in collaboration with Product, Engineering, Finance, Measurement and Sales Systems teams for resolution.
• Serve as an advocate for system related improvements and processes, along with maintaining a backlog of bugs and requested system enhancements.
• Own expertise on third party vendor capabilities and troubleshoot with agencies/vendors as needed.
• Participate in client calls, guide internal and external updates and resolutions and serve as the in-flight subject matter expert to all parties involved.
• Oversee escalated billing issues and discrepancies managed by our offshore team as well as queue prioritization.
• Adhere to current and contribute to enhanced internal best practice guidelines, processes, and operating cadences in line with evolving systems, sales channels and products.

• Bachelor's degree, preferably in Sales, Advertising, Marketing, or Business.
• You have a minimum of 5 years of experience in ad operations, account management or campaign management while also having solid digital media industry knowledge.
• Strong digital ad media experience, including knowledge of various third-party verification partners and ad server platforms.
• Experience with Google Ad Manager, Megaphone, or another ad server is a plus.
• Experience managing bug tickets, escalations and issue triage is a plus.
• Understand the technical foundations of digital media, podcasts and programmatic mediums and have experience proactively identifying solutions to problems.
• Fluent in 3rd party tracking vendors, including brand studies, viewability, and other relevant industry technology.
• Excellent dexterity with the Google and Microsoft suites of products, including Excel and PowerPoint, and have excellent verbal, written, and presentation skills.
• A highly organized multi-tasker with strong attention to detail, analytical and project management skills who thrives in a fast-paced, deadline-driven environment
• You believe in the power of teamwork, are a great teammate and are excited about the opportunity to learn and grow at Spotify.
• Fluency in Portuguese and English language, spoken and written is required. Fluency in Spanish would also be ideal
• Please apply to this role with a cv/resume in English

• This role is based in Brazil.
• We offer you the flexibility to work where you work best! This team operates within the EST time zone for collaboration.

Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens.

Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world’s most popular audio streaming subscription service.