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Self-Storage Property Manager

At Spartan Investment Group our mission is to improve lives through our values. We do this by finding value-add and opportunistic investments offering solid returns to our investors, providing an opportunity to grow for our partners, and creating lasting wealth for everyone with whom we conduct business.

We specifically focus on self-storage (FreeUp Storage) and RV park projects while capitalizing on amazing deals in other asset classes. In 2021, we were listed as the 5th fastest growing real estate company in the US and joined the list of the top 100 owners of self-storage. We are members of the Inc. 500 fastest growing private companies in America 3 years in a row and in 2022, we were listed as #40 on the top 100 self-storage operators list.

Job Summary:

The mission of the Self-Storage Property Manager is to continue to grow our operational excellence and drive property performance. This position will be in Gilmer Rd., Longview, TX. Managers utilize strong interpersonal skills while interacting with customers, assisting them in identifying storage needs while providing real-time, cost-effective solutions. Resolving issues, answering questions, and providing general information regarding our company and policies are included in daily responsibilities. Managers are active during the day, taking time to inspect, clean out and prepare units for lease, and maintaining the property grounds and buildings. Ensuring the highest standard of quality in cleanliness, safety, and visual appearance is a priority.

Key Results:

  • Consistently achieve 65% lead & reservation to move in conversion ratio
  • Achieve and maintain 92%-unit occupancy or higher and continue to grow revenue month over month
  • Maintain 3% or less monthly delinquency

Objectives and Responsibilities:

  • Perform grassroots marketing in the local area and attend community events
  • Day to day light maintenance and repair of the facility including routine inspections adhering to audit standards
  • Create excellence in Customer Experience, with a mindset of being customer centric
  • Promote and drive awareness of the FreeUp Storage brand
  • Ability to keep and maintain accurate digital records

Competencies:

  • Communication – Excellent written and verbal communication skills
  • Business Acumen – Ability to research and understand state lien laws to stay up to date with local and state requirements
  • Customer Centricity – Creating the greatest customer experience
  • Initiative – General understanding of property maintenance and identifying needs
  • Technology – Ability to embrace new technology and adapt to the evolution of business and the industry

Qualifications:

  • Prior Property Management experience required
  • Valid Driver’s license
  • High School Diploma required,

This is a full-time opportunity offering $18 - $20 per hour. Schedule hours would be Tuesday- Saturday 10am - 6pm.  An hourly position with bonus potential. Health/Dental/Vision benefits. 401K with company contribution. PTO. Uniform stipend. Annual Netflix & Amazon Prime subscriptions and greatest culture in the industry.

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CEO of Spartan Investment Group
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Scott Lewis
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Average salary estimate

$39520 / YEARLY (est.)
min
max
$37440K
$41600K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Self-Storage Property Manager, Spartan Investment Group

Are you looking for an exciting opportunity to join Spartan Investment Group as a Self-Storage Property Manager? If so, you've come to the right place! Our mission is to improve lives through our values, and we pride ourselves on being one of the fastest-growing real estate companies in the US. As a Self-Storage Property Manager, you will play a vital role in enhancing our operational excellence and driving property performance at our facility on Gilmer Rd. in Longview, TX. In this position, your daily interactions with customers will allow you to identify their storage needs and deliver real-time, cost-effective solutions. You will resolve issues, answer questions, and provide general information about our policies and offerings. A big part of your day will also involve inspecting, cleaning, and preparing rental units while maintaining the property’s cleanliness and safety. Your efforts will directly contribute to achieving and maintaining outstanding occupancy rates and ensuring the greatest customer experience imaginable. We are looking for someone with great communication skills, property management experience, and a thirst for initiative. In return, you’ll enjoy a competitive salary of $18 - $20 per hour, attractive benefits including health and dental coverage, a 401K plan, and even an annual subscription to Netflix and Amazon Prime! If you’re ready to join a company that values growth and career development, apply today, and let’s achieve great things together!

Frequently Asked Questions (FAQs) for Self-Storage Property Manager Role at Spartan Investment Group
What does a Self-Storage Property Manager do at Spartan Investment Group?

As a Self-Storage Property Manager at Spartan Investment Group, you'll oversee the operations of our storage facilities, ensuring exceptional customer service, property maintenance, and high occupancy rates. You'll be responsible for interacting with customers, addressing their storage needs, and managing day-to-day operations to contribute to our overall mission of providing great investments and growth opportunities.

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What qualifications do I need to apply for the Self-Storage Property Manager position at Spartan Investment Group?

To apply for the Self-Storage Property Manager position at Spartan Investment Group, you should have prior property management experience, a valid driver's license, and at least a high school diploma. Your ability to communicate effectively, handle customer inquiries, and understand property maintenance will be essential for this role.

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What kind of work environment can I expect as a Self-Storage Property Manager at Spartan Investment Group?

At Spartan Investment Group, the work environment for a Self-Storage Property Manager is dynamic and customer-focused. You will play a crucial role in maintaining the property while interacting with a diverse clientele. The company values collaboration and innovation, fostering a supportive atmosphere where your initiatives can shine.

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How does Spartan Investment Group support professional growth for Self-Storage Property Managers?

Spartan Investment Group values professional growth and offers various opportunities for training and development. You'll have access to resources that enhance your skills in property management, customer service, and business acumen, along with a culture that encourages continuous improvement.

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What are the primary responsibilities of a Self-Storage Property Manager at Spartan Investment Group?

As a Self-Storage Property Manager, your primary responsibilities include driving occupancy rates, performing routine inspections and property maintenance, marketing to the local community, and providing outstanding customer service. Your focus will always be on creating an excellent experience for our customers while maintaining the highest property standards.

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Can I expect benefits as a Self-Storage Property Manager at Spartan Investment Group?

Yes! Spartan Investment Group offers a comprehensive benefits package for Self-Storage Property Managers, including health, dental, and vision insurance, a 401K plan with company contributions, paid time off, an annual uniform stipend, and fun perks like Netflix and Amazon Prime subscriptions.

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What is the pay range for the Self-Storage Property Manager position at Spartan Investment Group?

The pay range for a Self-Storage Property Manager at Spartan Investment Group is between $18 and $20 per hour. This position also has bonus potential, rewarding those who perform exceptionally well and contribute to the company’s success.

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Common Interview Questions for Self-Storage Property Manager
What strategies would you implement to increase occupancy at a self-storage facility?

To increase occupancy, I would focus on grassroots marketing efforts such as community events and social media promotion while ensuring that customer service remains exemplary. Listening to customer feedback will help tailor our offerings to meet local demand.

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How do you handle difficult customers in a property management role?

In managing difficult customers, I believe empathy and active listening are key. I would ensure the customer feels heard, address their concerns promptly, and work towards a resolution that satisfies both the customer and our company policies.

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Can you explain the importance of property maintenance in self-storage management?

Property maintenance is crucial in self-storage management as it directly influences customer satisfaction, safety, and overall occupancy rates. A well-maintained facility enhances aesthetics and ensures that units are ready for new tenants, which can lead to higher revenue.

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Describe your experience with overseeing property audits and inspections.

In my previous role, I regularly performed property audits and inspections, focusing on cleanliness, safety, and adherence to company standards. This attention to detail not only helped maintain high standards but also ensured compliance with industry regulations.

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How would you promote the FreeUp Storage brand in the local community?

To promote FreeUp Storage, I would utilize local advertising, engage with community initiatives, and build relationships with local businesses. Ensuring we have a presence both online and offline fosters brand recognition and drives customer loyalty.

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What technology tools are you familiar with for property management?

I'm familiar with various property management software solutions that streamline operations. These tools help maintain accurate digital records, manage customer interactions efficiently, and generate insightful reports to enhance management strategies.

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How do you prioritize tasks during a busy workday?

I prioritize tasks by assessing immediate needs, addressing urgent customer inquiries first, and then focusing on ongoing maintenance projects. Establishing a daily plan allows me to manage time effectively while ensuring all tasks are completed efficiently.

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What steps do you take to ensure a great customer experience?

To ensure a great customer experience, I prioritize clear communication and responsiveness. I actively seek customer feedback and regularly check in with tenants, which helps create a trusting relationship and improves overall satisfaction.

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What would you do if a unit was not ready for a new customer?

If a unit is not ready for a new customer, I would immediately assess the situation, identify what needs to be done, and allocate resources to ensure it is cleaned and prepared as quickly as possible. Communication with the customer during this process is vital to keep them informed and reassured.

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Why do you want to work for Spartan Investment Group as a Self-Storage Property Manager?

I admire Spartan Investment Group's commitment to community and growth, as well as your impressive track record in the property management industry. I want to contribute to a team that values operational excellence and customer satisfaction, helping to further enhance the company's reputation.

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Improving lives through real estate

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Full-time, on-site
DATE POSTED
November 27, 2024

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