Sr. Manager, Hospitality

SR. MANAGER, HOSPITALITY

The role of Sr. Hospitality Manager will be to provide direction and management of the organization’s food and customer service activities. You will help develop and implement effective customer service strategies and training programs across a 24/7 multi-outlet operation. The duties of the Sr. Hospitality Manager will include, but are not limited to: coordinating service operations for approximately 10,000 meals per day across multiple concepts ranging from high volume food hall to quick service, full service restaurants, and catering.

Additionally, the position will be responsible for monitoring and motivating staff, ensuring excellent customer service, engaging with customers, cross site communication, hiring and developing talent, ensuring team is current with all mandatory company trainings, scheduling and payroll, interviewing, hiring and onboarding of new staff, setting and upholding customer service principles. The Sr. Hospitality Manager will support the mission by providing a foundation for excellent customer service, operational excellence, and quality food options that boost morale and productivity within SpaceX. 

RESPONSIBILITIES:

• Oversees menu accuracy in multiple service formats
• Site expert on point of sale system from implementation to daily upkeep and functionality
• Set and enforces standards for hospitality operations
• Monitor quality and consistency of food products in all service locations
• Maintaining clean and safe work stations throughout operation
• Trains staff on customer service, allergen and nutritional awareness
• Enforces proper food safety practices with staff and leads
• Coordinates and enhances time management for team
• Develop and execute financial plan Hospitality operation
• Creation and maintenance of in person and online training materials
• Performance management for hospitality staff
• Develop and execute food service plans for site needs including new builds and launch operations
• Site communication strategies and execution

BASIC QUALIFICATIONS:

• Associate degree in hospitality management
• 7+ years of leadership experience within the food service industry in a high-volume multi-concept operation

PREFERRED SKILLS AND EXPERIENCE:

• Manager-level food safety certification
• Experience opening new operations and/or creating operational procedures from the ground up for high-volume, multi-unit establishments
• Beverage and wine knowledge, including bar management and fundamentals
• Advanced understanding of modern marketing fundamentals and tools
• Advanced knowledge of customer service and safe kitchen operations
• Experienced with Microsoft office and outlook
• Excellent communication skills both written and verbal
• Advanced knowledge of food profession principles and practices
• Excellent knowledge of Food Service systems, ordering and inventory
• Experience in corporate environment
• Proficient knowledge of human resources management
• Ability to organize work for large groups in various service formats
• Strong time management skills
• Experience with batch cooking or high volume operations
• Experience leading groups in large team settings of 10 or more staff members
• Experience working in SpaceX food service operation for 1+ years

ADDITIONAL REQUIREMENTS:

• Ability to carry large heavy items, such as dishes in tubs or trays unassisted (up to 25 lbs.)
• Ability to stand for long periods of time – up to 10 hours a day
• Ability to work all shifts and available for overtime and weekends as needed
• Ability to perform frequent, bending, stooping, and lifting of objects

COMPENSATION AND BENEFITS:    

Pay range:    
Sr. Manager: $110,000.00 - $135,000.00/per year

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees accrue paid sick leave pursuant to Company policy which satisfies or exceeds the accrual, carryover, and use requirements of the law.