IT Specialist

Southern New Hampshire University is seeking a dedicated IT Specialist to join our dynamic Information Technology team. As an IT Specialist, you will play a crucial role in supporting the university's technological infrastructure, ensuring seamless operation and maintenance of computer systems, networks, and software applications. You will troubleshoot technical issues, provide support to faculty, staff, and students, and work on various projects that enhance the university's digital services. The ideal candidate will have a strong technical background and a passion for improving technology solutions to enrich the educational experience. You will collaborate with other IT professionals to implement new technologies and maintain cybersecurity protocols, ensuring the integrity and security of university data. In this role, you will also provide training and resources to users, empowering them to utilize technology effectively in their academic and professional endeavors. Join us at Southern New Hampshire University and contribute to creating a robust and innovative technological environment that supports our mission of accessible education.

Responsibilities

• Troubleshoot and resolve technical issues for users across campus.
• Maintain and support computer hardware, software, and network systems.
• Assist in the implementation of new technologies and systems.
• Monitor and ensure the security of university data and networks.
• Provide training and technical support to faculty, staff, and students.
• Document technical processes and user guides for reference.
• Participate in IT projects and initiatives that enhance university operations.

• Bachelor's degree in Information Technology, Computer Science, or related field preferred.
• Proven experience in IT support or a similar role.
• Strong knowledge of networking protocols, hardware, and software applications.
• Familiarity with cybersecurity practices and data protection standards.
• Excellent problem-solving and analytical skills.
• Effective communication skills to interact with diverse groups.
• Ability to work both independently and collaboratively in a fast-paced environment.