Customer Success & Product Support Specialist

The merger of SOFTONE and ENTERSOFT has formed the largest provider of business software products and services in Greece. This newly unified organization now boasts over 1,500 employees and an extensive network of 700+ specialized partners, effectively serving a growing customer base of 90,000+ businesses across four countries (Greece, Cyprus, Bulgaria, and Romania).

With strong expertise, high specialization, and continuous investment in innovation, the new organization offers a comprehensive portfolio of digital solutions—ranging from ERP, CRM, HCM, and Accounting to Digital Commerce platforms, E-Invoicing services, solutions for freelancers and small businesses, ESG Reporting, E-Procurement, and industry-specific applications for retail, hospitality, and other sectors. These solutions provide high added value to businesses, actively supporting their digital transformation across all processes.

For more information, visit:
🌐 www.softone.gr
🌐 www.entersoft.gr

We are looking for a Customer Success & Product Support Specialist to join our high caliber team.

Your Role:

As a Customer Success & Product Support Specialist, you will be responsible for ensuring our customers get the most value out of our platform. You will act as a trusted advisor, guiding them through our software, answering their questions, and helping them overcome any challenges they face. Your role will be crucial in driving user satisfaction, retention, and overall product adoption. 

Your contribution to the success of the team

• Experience in customer support, product onboarding, or technical documentation.
• Strong communication skills and ability to explain technical concepts clearly.
• Familiarity with ATS or HR software is a plus.
• Ability to work independently in a fast-paced SaaS environment.

Your Qualifications & Competencies

• Experience in customer support, product onboarding, or technical documentation.
• Strong communication skills with the ability to explain technical concepts clearly.
• Problem-solving mindset and ability to troubleshoot customer issues efficiently.
• Customer-focused approach with a proactive attitude in enhancing user experience.
• Ability to work independently and manage multiple tasks in a fast-paced SaaS environment.
• Familiarity with ATS or HR software (preferred but not required).
• Basic technical skills (e.g., understanding of APIs, integrations, or cloud platforms) are a plus.
• Collaboration skills to work effectively with cross-functional teams (Product, Development, Sales).
• Proficiency in English

Your Benefits:

We are growing our team with the vision of having top performers who contribute directly to the growth of the company. As a result, we offer:

💰Competitive remuneration package

❤️Private health insurance plan

🏠Hybrid working model

💯Opportunity to work alongside people who are always eager to mentor

🚍Transportation with company’s bus from central stations

📖 Funded training & development opportunities

🥪Catering food services