Customer Operations Specialist

The merger of SOFTONE and ENTERSOFT has formed the largest provider of business software products and services in Greece. This newly unified organization now boasts over 1,500 employees and an extensive network of 700+ specialized partners, effectively serving a growing customer base of 90,000+ businesses across four countries (Greece, Cyprus, Bulgaria, and Romania).

With strong expertise, high specialization, and continuous investment in innovation, the new organization offers a comprehensive portfolio of digital solutions—ranging from ERP, CRM, HCM, and Accounting to Digital Commerce platforms, E-Invoicing services, solutions for freelancers and small businesses, ESG Reporting, E-Procurement, and industry-specific applications for retail, hospitality, and other sectors. These solutions provide high added value to businesses, actively supporting their digital transformation across all processes.

For more information, visit:
🌐 www.softone.gr
🌐 www.entersoft.gr

We are looking for an Customer Operations Specialist to join our high caliber team.

Your Role

The candidate will be a member of the Operations department and will actively participate in customer support and training matters, application configuration, and software testing based on specific processes and Key Performance Indicators (KPIs).

Your contribution to the success of the team

• Customer support and request management for cosmoONE applications, handling inquiries and complaints via phone, live chat, or remote access, in both Greek and English
• Customer training and educational material development, preparing and delivering training sessions and documentation in Greek and English
• Configuration and management of electronic auctions, ensuring smooth setup and execution
• Setup and configuration of other applications to meet business and customer needs
• Software testing and quality assurance, conducting thorough testing to ensure system functionality and reliability

Your Qualifications & Competencies

• At least 2 years of experience in customer service for software, providing support via telephone, email, and live chat
• Experience in customer training, with the ability to deliver clear and effective guidance
• Advanced technical proficiency, with strong computer skills and expertise in Windows 10/11 environments, particularly in managing web browsers (Google Chrome, Mozilla Firefox, Microsoft Edge)
• Fluency in English (C2 level), both spoken and written, to support international compliance work and deliver high-level training sessions and presentations.
• Understanding of regulatory frameworks, including ISO 27001, GDPR, NIS 2 (cybersecurity regulations), and DORA (Digital Operational Resilience Act)
• Εxceptional communication skills, with the ability to effectively interact with corporate and internal clients, demonstrating empathy and a customer-centric mindset.
• Strong problem-solving, analytical, and organizational abilities, with a methodical approach, consistency, and a high sense of responsibility in handling sensitive information
• Strong teamwork and collaboration skills, with the ability to work effectively in a team environment
• Willingness and ability to travel within Greece and internationally as required
• Completed military obligations (for male candidates)

Your Benefits:

We are growing our team with the vision of having top performers who contribute directly to the growth of the company. As a result, we offer:

💰Competitive remuneration package

❤️Private health insurance plan

🏠Hybrid working model

💯Opportunity to work alongside people who are always eager to mentor

🚍Transportation with company’s bus from central stations

📖 Funded training & development opportunities

🥪Catering food services