SOC Support Manager

Job Summary

A company is looking for a Manager, SOC Support.

Key Responsibilities:

• Manage a team of SOC support professionals across various shifts and experience levels
• Develop and deliver on the team's key metrics, operating procedures, and overall performance
• Serve as a mentor and escalation point for employees while fostering a collaborative environment

Required Qualifications:

• 5-7 years of experience in product support management or a similar role
• Experience managing and coaching a team
• Proficiency in Google Suite and Microsoft Suite
• Experience with Zendesk or other ticketing systems
• Familiarity with cybersecurity tools and best practices