IT Support Engineer

About Snappi  

At Snappi, we are committed to a transformative mission: leveraging technology to empower individuals with true financial freedom. This is not merely a job; it is an exceptional opportunity to contribute to the creation of a neobank from its very foundation. 

We invite you to be part of this journey. At Snappi, we bring together top-tier talent to redefine the financial landscape, driven by a shared commitment to delivering innovative, accessible, and transparent digital banking solutions. 

About the role

We are looking for an enthusiastic and detail-oriented IT support engineer to join our IT team. This role is the first point of contact for IT support, assisting end-users with technical issues, setting up new devices, and maintaining cloud-based services such as Entra ID (Azure Active Directory) and Office 365. The ideal candidate is eager to learn, enjoys solving problems, and is passionate about technology.  

What you ’ll be doing

1. End-User Support:
• Provide first-level support for hardware, software, and cloud-based applications.
• Troubleshoot basic IT issues such as password resets, connectivity problems, and software errors.
• Escalate unresolved issues to senior IT staff as needed.
2. Device Setup and Maintenance:
• Assist with setting up and configuring laptops, desktops, and mobile devices.
• Perform routine maintenance and updates on end-user devices.
• Maintain and troubleshoot basic conference room equipment such as video conferencing systems and projectors.
• Asset management.
3. Office 365 Support:
• Assist users with common Office 365 issues, including Outlook, Teams, SharePoint, and OneDrive.
• Provide basic troubleshooting for Office 365 connectivity and synchronization.
4. Basic Entra ID (Azure AD) Tasks:
• Support user account management tasks such as password resets and group membership updates.
• Assist with multi-factor authentication (MFA) setup and troubleshooting.
5. Basic Network Support:
• Help troubleshoot basic network connectivity issues for wired and wireless connections.
• Assist with Fortinet equipment under guidance from senior IT staff.
6. Documentation and Training:
• Document solutions for common issues to build a knowledge base.
• Provide basic IT guidance to end-users to enhance productivity and reduce recurring issues.

Qualifications

• High school diploma or equivalent; an associate degree or technical certifications are a plus.
• Basic understanding of Windows and MacOS operating systems.
• Familiarity with Office 365 and cloud-based services.
• Eagerness to learn about Entra ID (Azure AD), Intune, and basic networking concepts.
• Strong problem-solving skills and a customer-focused attitude.
• Good communication skills, both written and verbal.
• Basic knowledge of IT hardware troubleshooting.
• Familiarity with video conferencing tools like Microsoft Teams.
• Exposure to IT ticketing systems (e.g., ServiceNow, Jira, or similar).
• Entry-level certifications like CompTIA IT Fundamentals (ITF+), CompTIA A+, or Microsoft Fundamentals certifications (e.g., MS-900).

Benefits  

Our benefits are thoughtfully designed not only with your well-being in mind but also to support your overall professional and personal growth: 

• Competitive salary, aligned with your experience and skills. 

• Hybrid work flexibility. 

• 37-hour work week. 

• Additional paid days off: Enjoy an extra day off for every five days taken between January to April and October to December. 

• Medical & Life insurance. 

• Employer-sponsored pension plan. 

• Dedicated savings plan for your children. 

• Daycare allowance, helping you cover preschool costs. 

• Special rates on our banking products. 

• Continuous learning opportunities & career advancement support. 

We are an equal opportunity employer and values diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status or disability status.