Senior Fleet Operations Engineer (NY or MI)

The Senior Fleet Operations Engineer at Simbe plays a vital role in maintaining and optimizing the performance of robotic units. This position involves both remote troubleshooting and on-site maintenance, ensuring that customer robots are operating effectively and efficiently.

To be considered for the Senior Fleet Operations Engineer role at Simbe, candidates should have a strong technical background with 5+ years of experience in electromechanical systems, as well as troubleshooting proficiency in video, networking, and computer systems.

Yes, the Senior Fleet Operations Engineer position at Simbe offers remote work flexibility. However, there will be some travel required, particularly for on-site maintenance and repairs within a 90-minute drive.

Key responsibilities include performing hardware maintenance and upgrades on robots, providing technical support to 3rd party technicians, and managing remote troubleshooting activities to ensure seamless robot performance at customer sites.

Essential skills for the Senior Fleet Operations Engineer include proficiency in Linux OS, troubleshooting electromechanical and software systems, and strong communication skills to engage with clients and team members effectively.

The salary range for the Senior Fleet Operations Engineer at Simbe is between $90,000 and $125,000 annually, depending on market location and individual qualifications.

Simbe fosters a dynamic and inclusive work culture focused on innovation and results. As a Senior Fleet Operations Engineer, you'll be part of a team that emphasizes empathy, transparency, and collaboration in all aspects of work.

When answering this question, focus on specific examples from your past work, detailing any projects where you managed the repair, assembly, or maintenance of electromechanical systems, highlighting your problem-solving skills.

Demonstrate your systematic approach to troubleshooting. Discuss the process you follow, from identifying symptoms to using diagnostic tools, emphasizing how your analytical skills lead to effective resolutions.

Clearly explain your proficiency with Linux command-line interfaces, providing instances where you utilized shell scripting in your previous roles, which shows not only your technical skills but also your ability to optimize processes.

Provide a specific example of a technical challenge. Discuss how you quickly learned about the necessary technologies and implemented a solution, showcasing your adaptability and initiative.

Speak on your use of collaborative tools and best practices for remote communication. Emphasize your commitment to keeping your team and clients updated, which is crucial in a remote setup like that of Simbe.

Talk about your systematic methods for assessing robotic systems on-site, ensuring that you check both hardware and software components, while maintaining a focus on safety and customer satisfaction.

Discuss your time management strategies, such as using project management tools or prioritizing tasks based on their impact or urgency, ensuring that you meet deadlines while maintaining quality service.

Identify specific tools or protocols you would utilize for effective remote support, such as remote desktop software or communication strategies that ensure quick problem resolution while maintaining customer satisfaction.

Emphasize the importance of understanding customer needs and delivering high-quality service. Provide an example of a past experience where your customer focus led to successful outcomes.

Express your enthusiasm for joining Simbe and how your professional goals align with the company's objectives in robotics and AI technologies. Highlight your passion for innovation and the retail sector.