Director, Account Management (Automotive, Europe)

The Director, Account Management at Sila plays a critical role in leading customer engagements within the European Automotive sector. This position involves shaping customer strategies, coordinating internal teams, and building strong client relationships. By promoting best practices, monitoring demand, and developing multi-year forecasts, the Director ensures successful collaboration and project execution while advocating for Sila's interests.

Candidates for the Director, Account Management position at Sila should possess a Bachelor's degree in a relevant technical field, with an MBA being a plus. A robust background of 7-10 years in account management and project leadership, particularly within the automotive supply chain, ideally with experience in batteries, is essential. Exceptional communication skills and international experience, particularly in European markets, are highly valued.

While fluency in English is essential for the Director, Account Management position at Sila, proficiency in German is highly preferred due to the role’s focus on engaging with European automotive clients. Being bilingual can greatly enhance communication and relationship-building within this sector.

The Director, Account Management at Sila is responsible for tracking demand across European auto customers, creating strategic plans, and fostering effective customer interactions. This role involves mentoring team members, developing project plans and budgets for customer programs, and ensuring alignment with product management to meet client needs. Overall, the Director plays a significant role in driving customer success.

Preferred candidates for the Director, Account Management role at Sila should have extensive experience in account management, project management, and team leadership, specifically within the automotive supply chain. Experience with battery technologies and a solid understanding of technical and commercial concepts are major advantages for this role.

This role requires at least 50% travel, both domestically and internationally, to effectively manage client relationships and oversee projects across different locations. This travel commitment underscores Sila's dedication to ensuring strong engagement with European automotive clients.

The starting base pay for the Director, Account Management position at Sila ranges between $198,000 and $250,000, depending on experience and qualifications. Additionally, Sila offers a competitive Total Rewards package that may include benefits, equity, and performance bonuses, emphasizing our commitment to employee success.

To define success for customer engagements, consider metrics such as customer satisfaction, repeat business, and the successful execution of projects within budget and timeline. Highlighting your strategic approach to assessing customer needs and adjusting tactics based on feedback will show your capability in this role.

When discussing your experience in leading an account management team, emphasize specific examples where you mentored team members, set clear goals, and successfully navigated challenges. Showcase your management style and how it contributes to building a customer-centric culture.

To monitor demand effectively, I would implement a robust tracking system that includes regular data analysis and forecasting models. Collaborating with sales and technical teams ensures we adjust our strategies based on real-time insights, ultimately optimizing customer service.

When negotiating a contract with a challenging client, focus on your tactics for building rapport, understanding the client’s perspective, and finding common ground. Provide a specific example of the negotiation process, the outcome, and how it bolstered the relationship with that client.

To ensure alignment between technical and commercial teams, I prioritize consistent communication and collaborative planning sessions. This enables us to address any discrepancies early on and align on customer requirements, allowing for smoother project execution.

When developing a multi-year forecast, it's vital to analyze historical data, market trends, and customer feedback to create an informed projection. Be prepared to discuss how you integrate these factors into a comprehensive, adaptable strategy that meets client needs.

To handle conflict within my team, I would encourage open dialogue and facilitate a resolution process that empowers team members to express their perspectives. By focusing on constructive feedback and common goals, we can resolve conflicts effectively and maintain a positive team dynamic.

Feedback is crucial in refining account management strategies, as it provides insights into client experiences and satisfaction levels. I actively seek feedback through surveys and meetings, using it to continually improve our engagement efforts.

My approach to adapting to changes in the automotive market involves continuous market research, staying informed about industry trends, and fostering relationships within the sector. By being proactive and responsive, I can adjust our strategies and capitalize on new opportunities.

In discussing a successful project where I increased battery energy density, focus on the methodologies you employed, collaboration with technical teams, and how you addressed challenges. This showcases your ability to influence product development positively as a Director of Account Management.