Service Designer/UX Researcher

Job Summary

A company is looking for a Service Designer/Researcher to support Patient Experience Support Programs.

Key Responsibilities:

• Define, maintain, and evolve end-to-end service blueprints and user personas
• Lead and facilitate workshops to identify problem areas and uncover opportunities for innovation
• Translate research insights into actionable design decisions and collaborate with cross-functional teams

Required Qualifications:

• Strong background in service design and UX research within healthcare or pharma
• Proficiency in Figma for design and collaboration
• Experience designing for or with Salesforce platforms is a plus
• Proven ability to lead workshops and collaborate with cross-functional teams
• Strong understanding of agile methodologies and experience working within product teams