Fulfillment Lead - Level 3

**1st Shift Opening * Monday-Friday 7am-3pm**

*SG Headquarters*

Are you passionate about logistics, quality control, and making sure things run smoothly? Serigraph is looking for a dedicated and detail-driven Fulfillment Point Person Level 3 to join our dynamic team. In this key role, you’ll be at the heart of our operations—leading line setups, ensuring compliance with customer specifications, and driving fulfillment excellence across shifts. If you thrive in a fast-paced environment and love being the go-to expert, we want to hear from you!

• Oversee and set up line production, monitor kit preparation, and perform First Piece Approval.
• Direct Level 2 Point People, flex employees, and temporary workforce to ensure compliance with specifications.
• Ensure team conformance to department procedures and motivate team members.
• Conduct in-process team audits focused on quality, safety, and compliance.
• Define and ensure adherence to quality standards, with authority to halt production and notify management of concerns.
• Communicate effectively with Fulfillment Supervisor about order progress, scheduling, staffing, and issues.
• Optimize fulfillment line configuration, components, and shift coordination.
• Verify and report labor data; complete job tickets and move tags.
• Provide training and technical support to coworkers in Fulfillment Operations.
• Evaluate and recommend improvements for Kit Packing Lines.
• Determine packaging designs to protect products during shipping.
• Utilize EZPOP system/Hydra for preflighting and Excel for spreadsheet formatting.
• Collaborate with Fulfillment Level 2/3 Point People, supervisor, and shipping on job status.
• Participate in Advanced Product Quality Planning meetings with internal and external stakeholders.
• Follow environmental practices, focusing on recycling, energy conservation, waste reduction, and safe material disposal.
• Perform various finishing tasks including packing, counting, applying labels, shrink wrapping, and operating equipment.
• Perform additional duties as directed by the Supervisor.
• Ensure quality and stop production to correct quality concerns.  Inform management of products and/or processes that do not conform to requirements.
• Ensure all environmental practices and materials are handled and disposed of per appropriate procedures in your area.
• Support Serigraph current quality business system and understand use of SPECS, the Serigraph quality manual.

• High school diploma or equivalent.
• Knowledge of good departmental and company safety/housekeeping/PPE practices.
• Understand departmental procedures and policies.
• Strong communication and troubleshooting skills.
• Proficient in Fulfillment Operations and Titan system.
• Leadership capabilities in a non-supervisory role, including training and mentoring peers.
• Organizational skills and multitasking abilities.
• Familiarity with Microsoft Word and Excel.
• Basic math proficiency.
• Professional and service-oriented demeanor with internal/external clients.

Join Us and Be Part of Something Great!

At Serigraph, we believe hard work should be rewarded! Our compensation is designed to be competitive and fair, taking into account your skills, experience, and the specific role you take on. Plus, if you're working an off-shift, you’ll receive a shift premium on top of your hourly wage—because we appreciate the extra commitment!

We’re looking for fun, reliable team players who take pride in their work and enjoy being part of a collaborative, quality-driven environment. If that sounds like you, we can’t wait to meet you!

Ready to make an impact? Apply today and take the next step in your career with Serigraph!

Who is Serigraph?

Serigraph has over 70 years of experience in printing, advanced decorating technologies and graphic solutions for the automotive, appliance, consumer, medical, power sports, and point-of-purchase markets.  Our core business is decorating plastic.  We print, form, mold, finish and fulfill in-house.  Serigraph specializes in transforming our customer’s brands to the physical world through print.  Come help us build a team of creative problem solvers who know they can make a difference—because that’s the kind of community we want.

Life at Serigraph

The average Serigraph employee has more than 16 years of service!  The tenure of our coworkers speaks volumes for life at Serigraph. Serigraph employees enjoy:

Competitive wages with shift premiums

Access to earned wages before the scheduled payday

A clean and air-conditioned environment

Paid time off, 10 paid holidays, and a vacation buy/sell program

Paid lunch breaks and holidays included in overtime

Free onsite healthcare and telemedicine including COVID testing

Full benefits package including health, dental, vision, disability, and life insurance

401(k) eligibility on day one with company match

Free onsite fitness facility and walking trails

Cross training, growth, and promotion from within

What are you waiting for? Apply to join the Serigraph team today!

*Serigraph is an Equal Opportunity Employer*