Senior Software Support Analyst

Job Summary

A company is looking for a Senior Software Support Analyst.

Key Responsibilities

• Provide technical software support to end-users by diagnosing problems and escalating issues as necessary
• Maintain current knowledge of relevant products and support policies to deliver accurate solutions
• Coordinate special projects and participate in training and mentoring of junior support analysts

Required Qualifications

• Four-year degree or equivalent work-related experience required
• 4-6 years of experience in a service desk or technical support environment
• Industry certifications (A+, Microsoft, Cisco, etc.) preferred
• Intermediate knowledge of System Administration functions
• Experience with cloud technologies (AWS, Azure) preferred