Senior Palo Alto Engineer - job 1 of 2

Job Summary

A company is looking for a Senior Palo Alto Networks Support Engineer in their Partner ASC program.

Key Responsibilities:

• Provide advanced technical support for Palo Alto Networks products to partners and end-user customers
• Manage and resolve support cases related to network security, VPN, and threat detection
• Conduct root cause analysis and deliver training sessions on Palo Alto Networks technologies

Required Qualifications & Skills:

• Experience with Palo Alto Networks products, including next-generation firewalls and security platforms
• Ability to manage support cases from initiation to closure using various communication tools
• Familiarity with compliance reporting and high-quality service delivery
• Advanced certifications such as PCCET, PCDRA, or PSE are preferred
• Background in incident response or SOC operations is advantageous