Senior Director of Services Products

Job Summary

A company is looking for a Senior Director of Services Products to join their Services team remotely.

Key Responsibilities

• Develop and execute a comprehensive post-sales product and revenue strategy to drive growth
• Create and enhance post-sales offerings, ensuring exceptional customer outcomes
• Identify opportunities for recurring revenue product creation to enhance customer satisfaction and profitability

Required Qualifications

• Bachelor's Degree in Project Management, Business Administration, or a related field, with 13-15 years of related experience and 9-10 years in management
• Proven leadership experience (9+ years) in post-sales management, professional services, or customer support
• Strong consulting background with the ability to translate customer needs into effective service solutions
• Deep understanding of customer success principles and experience in developing post-sales strategies
• Familiarity with AI, automation, and emerging technologies to enhance service delivery