Account Manager - Account Servicing

About Jobsdb by SEEK

SEEK’s portfolio of diverse businesses, which includes Jobstreet and Jobsdb in Asia, make a positive impact on a truly global scale. Our purpose is to help people live more fulfilling and productive working lives and help organisations succeed. We build world-class technology solutions to connect more people to relevant employment, education, small business and volunteer opportunities. We have a culture of high-performance in our workplaces and celebrate the diversity of our employees who contribute to the success of our organisation.

Life at Jobsdb by SEEK

SEEK’s purpose is at the centre of everything we do. Our SEEK, which defines the way we work, is all about what makes us outstanding and a little bit different. Passion, Team, Delivery and Future are our principles that drive innovation and creativity. SEEK strives to support employee wellbeing by providing an outstanding experience at work which led us to being named AFR BOSS Top 10 Best Place to Work 2023 In Tech (third year in a row). In Malaysia, where SEEK’s Asia HQ is located, we received four accolades at the TalentCorp Life at Work Awards 2023, including first runner-up for Best International Organisation and champion for Best CHRO. We are proud to work in an environment that's inclusive where everyone's outstanding ideas, experiences and perspectives are valued.

The Role

Reporting to the Sales Manager, this exciting role sits within the Sales Team at SEEK Asia (JobsDB). The primary focus of the role is to be responsible to manage assigned clients and cultivate strong working relationships with the assigned customers to drive customer happiness and profit growth. This position plays an integral part in the success of our team’s long-term vision, and represents a brand-new opportunity. We are looking for someone with a proven track record to adapt to a changing environment, and be a change champion, with the role evolving over time, as we progress through our technological & operational transformation.

Key Objectives of the Role

• Manage clients to build expertise and be trusted advisors.
• Sell and promote our services and solutions to the corporate clients.
• Maintain daily contact to customers through outbound / inbound calls activities.
• Achieve monthly sales target by formulating sales planning and strategies.
• Manage annual contract negotiations and resolve challenges in a skillful way.
• Build rapport with clients through proactive follow-up actions and supports.

Skills, Experience and Proficiencies

The successful candidate will have:

• Minimum 2 years sales experience in account management/ telemarketing.
• Customer-oriented with proactive and good serving attitude.
• Presentable and strong in communication and negotiation skills.
• Proficient in both spoken and written English, Cantonese and Mandarin.

At SEEK we offer:

• Support of flexible working, including a mix of office and work from home days depending on your role.
• Annual Performance Bonus Plan.
• Casual dress – every day.

We value diversity and are an equal opportunity employer, refraining from discrimination based on various factors.

Individuals with disabilities will receive reasonable accommodations for job application, interview, and employment benefits.