Seasonal Quality Analyst - job 2 of 2

Job Summary

A company is looking for a Quality Analyst - Seasonal.

Key Responsibilities:

• Audit calls/interactions/transactions for aligned agents
• Coach agents for performance improvement and report performance metrics
• Identify and escalate potential quality issues and suggest process improvements

Required Qualifications:

• At least 2 years in college (BS or BA preferred)
• Minimum of 1-year experience as a Quality Analyst (preferred)
• Basic skills in Excel/Google Sheets
• Familiarity with basic quality tools such as cause and effect analysis
• Strong customer centricity and ability to provide constructive feedback