Key Account Coordinator

Sea to Summit is an award-winning Australian brand in the outdoor industry. We design, manufacture, and distribute innovative, meticulously engineered outdoor equipment for adventures at every altitude.

Sea to Summit was established in 1990. As an expanding global brand, we currently have offices in Australia, North America, Germany, Switzerland, Norway and China. We are a motivated group of experienced, creative, and forward-thinking professionals. We are connected by our shared passion to create frictionless gear so you can enjoy limitless adventures.

Our promise is to be your relentless ally in every adventure.

As a key member of Sales Operations, the Key Account Coordinator drives growth and fosters strong B2B relationships by providing comprehensive account support. This role involves managing orders, compliance, and communication across diverse retail accounts, working closely with internal teams such as Sales, Operations, and Marketing.

This role needs a highly organized, detail-oriented individual with exceptional communication and interpersonal skills. They should be proficient in data analysis, order management systems (ERP/CRM), and MS Office Suite, particularly Excel. Knowledge of EDI and vendor requirements is essential. The ideal candidate will be adaptable, resourceful, and possess strong problem-solving abilities, all with a passion for outdoor gear. They must thrive in a fast-paced environment and be capable of prioritizing and managing multiple projects simultaneously.

Responsibilities

• Customer Service
  • This role focuses on providing exceptional, dedicated customer service to key accounts, building strong relationships, resolving issues proactively, and ensuring smooth order processing through collaboration with sales, purchasing, and other internal teams.
• Order Management
  • This role centers on the efficient and accurate processing of key account orders, proactive communication regarding order status and potential issues, and ensuring timely delivery and resolution of returns/credits. The focus is on optimizing order flow and maintaining high customer satisfaction.
• Account Support
  • This role involves ensuring shipping and packaging compliance, analyzing order data for forecasting, proactively managing customer assortment and ordering patterns, maintaining accurate pricing, handling item setup, and supporting key account initiatives. It requires strong analytical skills, attention to detail, and excellent communication to ensure customer satisfaction and operational efficiency.
• Reporting and Operations
  • This role provides comprehensive support to the sales department through reporting, data analysis, and documentation. It requires strong collaboration with customer service, operations, warehouse, and logistics teams to ensure efficient order flow and achieve organizational goals. The role also demands flexibility and a willingness to provide cross-functional support as needed.
• Sales
  • Support the Sales Team through not only collaborative efforts on key account activities, but also by working together proactively on underperforming or opportunity categories or accounts. Developing and participating in customer outreach programs to bolster sales is also an integral part of this role and demands a combined effort with the Sales Team
• Marketing
  • Work closely with the Retail Marketing team in group efforts to ensure Key Accounts are best representing the Sea to Summit brand online and in-store. Whether that be sales data to understand activity by month, quarter or season, but also in reviewing Key Account websites to confirm product detail and specs are appearing properly.

2+ years of customer service experience in a sales or distribution environment - Required

1+ years in an administrative role - Highly Desired

1+ years in retail experience or a similar customer facing role - Highly Desired

Relevant experience with national retailers - Highly Desired

Location: Broomfield, CO

Workplace: Hybrid – Required in office Tuesday-Thursday

Full Time: 40 Hours per week

Salary Range: $60,000 - $70,000