Sales Administration Assistant

OUR STORY:

🇪🇺Join Scaleway and shape the sovereign cloud of tomorrow!

Since 1999, we have been designing secure, sustainable infrastructures aimed at supporting the most ambitious companies.

Historically known for our dedicated servers (Dedibox), we made a strategic shift to cloud computing in 2015. Staying true to our principles of simplicity, flexibility, and technical excellence, we have become one of the leading players in Europe in the sector.

With the rise of artificial intelligence, we have strengthened our commitment, supported by the Iliad Group, which is currently investing €3 billion to develop a serious, sovereign AI alternative to American and Asian giants.

Every day, thanks to our rich catalog of products and services (bare metal, containerization, serverless, AI, etc.), Scaleway proudly serves 38,000 private and public sector clients, from Photoroom to Mistral AI, Golem.AI and ADEME.

📍 Our offices are located in Paris, Lille, Toulouse, Bordeaux, and Lyon.

WHY WE NEED YOU?

Our growth is driving us to strengthen our Sales Administration team to ensure the smooth processing of sales transactions and support our sales teams in their administrative needs.

Your mission will be to manage sales administration tasks efficiently in order to optimize the sales cycle and enhance customer satisfaction.

YOUR FUTURE TEAM: 

We work in a collaborative and international environment where the diversity of Scalers, combined with a spirit of sharing, helps bring new projects to life every day, advancing our ambitions together.

You will be part of a team of 7 people, working closely with the Sales, Finance, and Customer Support teams to facilitate order processing and customer interactions.

YOUR DAILY ROUTINE:

>Process and validate customer orders in accordance with company policies.

>Ensure accurate and timely invoicing.

>Manage and update customer records in the CRM system.

>Support sales teams with administrative tasks (contract management, order follow-ups, etc.).

>Act as a point of contact for internal departments regarding sales transactions.

>Assist in resolving customer inquiries related to billing and order processing.

>Contribute to process improvements to enhance efficiency and customer experience.

ABOUT YOU:

Soft Skills:

Strong organizational skills with an eye for detail.

Excellent communication and interpersonal skills.

Ability to manage multiple tasks and deadlines efficiently.

Problem-solving mindset and ability to work autonomously.

Team player with a proactive approach.

💻 Hard Skills:

Proficiency in CRM and ERP tools (Salesforce, SAP, or similar).

Good command of Microsoft Office Suite (Excel, Word, PowerPoint).

Basic knowledge of sales administration and customer service.

Strong analytical skills to track sales data and improve processes.

French speaker is required

Profile:

Master’s or Bachelor's degree in Management Commercial & Customer Relations (MCRC), Administrative Management, or Commercial Management.

BTS NDRC (Négociation et Digitalisation de la Relation Clients).

BTS MUC (Management des Unités Commerciales).

DUT TC (Techniques de Commercialisation).

WHAT YOU WILL FIND AT SCALEWAY:

- Hybrid work: We offer up to 3 days of remote work per week.

- Offices: Our offices are spacious, dynamic workspaces with bold design, conveniently located near public transport. Most of our offices feature outdoor spaces (terraces) and bike parking facilities.

- Dining: Our chef provides a healthy meal service at the headquarters, and breakfast is available across all our sites year-round. Scalers working from regional sites enjoy a Swile card for meals.

- Well-being Commitments: Whether it’s access to a gym, daycare places, or discounted services for caring, Scaleway is committed to supporting Scalers in maintaining a balanced life.

- International Environment: With dozens of nationalities, Scaleway offers a stimulating environment where English is as widely spoken as French.

- Career & Mobility: Our managers value internal mobility, and opportunities to transition to other entities within the Iliad Group are accessible to all Scalers.

🚀 Why join the Scaleway adventure ? 

✔ A rich and diverse product offering: Scaleway offers over 100 public cloud products in IaaS, PaaS, and AI.

✔ A cutting-edge technical environment: Scaleway provides modern infrastructures, including high-performance bare metal servers, to tackle exciting technical challenges.

✔ Commitment to responsible cloud: Scaleway is dedicated to a more responsible cloud, with data centers powered solely by renewable energy since 2017, minimizing our ecological footprint and holding top-level certification.

🔜 THE NEXT STEPS …

Interview with the manager to understand your technical skills and approach to the role (45 min)

Technical interview to validate your expertise (1h)

HR interview to tour our offices and meet your future colleagues