Business Associate

We are seeking a proactive and detail-oriented Business Associate to support our business operations, project coordination, and client engagement efforts. This role is ideal for someone with a strong sense of ownership, excellent communication skills, and the ability to work in a dynamic, fast-paced environment.

Duties

Client Engagement & Communication

• Act as a primary liaison between clients and internal teams to ensure expectations are clearly set and met.

Project Coordination

• Maintain and update project tracking systems, ensuring deadlines and milestones are visible and up to date.
• Assist in preparing meeting agendas, scheduling project updates, and documenting action items.
• Track resource availability and work closely with the team to align task allocations.
• Support the preparation and delivery of project status reports and dashboards.

Research & Documentation

• Analyze industry trends, client verticals, and relevant market data to support business development strategies.
• Assist with compiling case studies, success stories, and customer reference materials.
• Document internal processes and standard operating procedures (SOPs) for repeatable workflows.
• Help prepare internal review reports and team performance summaries.

Sales & Proposal Support

• Coordinate RFP/RFQ responses and ensure timely submission of proposals.
• Manage proposal version control and maintain a centralized repository of sales documents.
• Prepare pricing breakdowns, implementation timelines, and proposal cover letters.
• Track and follow up on outstanding proposals and update CRM with next steps.

Operational Assistance

• Support payroll and invoicing activities by coordinating with the finance team.
• Assist in organizing internal meetings, training sessions, and company-wide events.
• Help with basic HR tasks such as screening resumes and scheduling interviews.
• Ensure compliance with internal quality and documentation standards.

Process Improvement & Strategy Support

• Identify areas for operational efficiency and suggest automation or tool enhancements.
• Support the leadership team with ad hoc analysis and internal strategy presentations.
• Help document and track business KPIs and suggest actionable insights.
• Participate in internal audits or compliance tracking when needed.
• Coordinate client onboarding activities and ensure timely delivery of welcome materials and project kick-off schedules.
• Track customer satisfaction metrics and collect feedback to improve service delivery.
• Escalate client concerns proactively and follow through to resolution.

Benefits:

• Paid Time Off
• Opportunity to work with a global team
• Career growth in a rapidly scaling organization

This position offers an opportunity for professional growth within a supportive team environment. If you are organized, proactive, and eager to contribute to our success, we encourage you to apply.

Job Type: Full-time

• Bachelor’s degree in Business, Management, or a related field
• Excellent written and verbal communication skills
• Strong organizational skills and attention to detail
• Familiarity with ERP systems (Odoo experience is a plus)