IT Support Analyst

At The San Diego Foundation, we value our diverse and experienced staff who are committed to our mission of improving the quality of life within all of San Diego’s communities. We strive to be an employer of choice, offering a competitive compensation package and a professional and vibrant work environment for those who have a passion for our mission that is carried out every day by providing leadership for effective philanthropy and promoting community solutions.

San Diego Foundation is seeking an experienced, mission-driven Information Technology (IT) Support Analyst to join our team. This position will be a vital contributor to the Foundation, providing front-line primary technical support to end users on various technical issues and problems relating to hardware, software, and peripherals. The IT Support Analyst will support multiple platforms, including desktops, laptops, mobile devices, and videoconferencing equipment.

This is a hybrid role with weekly onsite requirements at our San Diego Headquarter Office in Liberty Station.

Essential Responsibilities:

Technical Support & Troubleshooting

• Provide front-line primary technical support to end users on various technical issues and problems relating to hardware, software, and peripherals.
• Install and configure computer hardware, software systems, networks, printers, and scanners.
• Support end-users with computers, peripherals, and conference room equipment for both Windows and Macintosh systems.
• Monitor and maintain computer systems and networks, ensuring minimal downtime.
• Respond in a timely manner to service issues and requests for hardware and software issues.
• Perform root cause analysis, develop checklists for typical problems, and recommend procedures and controls to prevent recurring issues.
• Provide technical support across the organization (in person or over the phone) to staff in multiple locations.

IT Operations & Compliance

• Adhere to IT best practices, policies, and compliance requirements.
• Attend meetings with Managed Service Provider (MSP) and Security Operations Center (SOC) vendors, including follow-up on any alerts.
• Maintain and update IT documentation, including user manuals and troubleshooting guides.
• Assist in developing and maintaining IT security policies and compliance standards.

User Management & Equipment Maintenance

• Set up accounts for new users and manage the onboarding and offboarding process for employees, temporary staff, and interns.
• Repair and replace equipment as necessary, ensuring all IT assets are properly maintained.
• Process orders for new equipment and manage IT inventory.
• Test new technology and provide recommendations for system improvements.

Training & Documentation

• Document processes and create end-user materials to improve self-service capabilities.
• Provide training to IT colleagues as appropriate.
• Support with tracking updates and training on various software programs in coordination with IT and People Team.

Technologies Supported

• O365 (setup and migrations)
• Azure Active Directory Management Tools
• Kandji
• In-Tune
• Networking
• Remote support
• Mobility support
• Windows and Macintosh computers

• Minimum 3 years of experience maintaining and configuring computer systems/software and providing technical assistance for PCs, Macs, and network infrastructure.
• Broad IT generalist experience across systems and networking.
• Strong knowledge of Office 365, Adobe Acrobat, Azure Active Directory, Networking, remote support, and mobility support.
• Microsoft Intune/Endpoint Management experience is a plus
• Ability to adhere to complex compliance frameworks and prioritize workload.
• Detail-oriented with strong problem-solving skills.
• Technical, logical thought process with critical thinking abilities.
• Excellent customer service, communication (verbal and written), and interpersonal skills.
• Ability to work independently while also collaborating effectively with team members.
• Strong work ethic, punctuality, and adaptability.
• Project management skills and the ability to meet strict deadlines.
• May be required to use own vehicle for local travel.
• Bachelor’s Degree in Information Systems, Computer Science, or Engineering preferred.
• Must live in San Diego County

Language Skills:

• Ability to read, write, and speak English fluently

Work Environment & Physical Demands:

• Professional, hybrid work environment in San Diego
• Fast-paced work with multi-level distractions
• Ability to sit for prolonged periods of time at meetings, desk, computer, driving
• Ability to dit at a desk and view a computer screen for up to two hours
• Ability to type using a computer keyboard
• Ability to speak into and use a telephone

• Salaried Exempt: $75,000.00-$85,000.00 (San Diego Foundation is committed to practices that promote pay equity and transparency. Actual offers will be reflective of qualifications, skills and experience, internal equity, alignment with market data, among other relevant factors.)
• Supportive, inclusive company culture; awarded Top Workplace by the San Diego Union Tribune 5 years in a row  
• Flexible 9/80 Alternative workweek schedule, with every other Friday off  
• Hybrid work environment with support for at home office setup  
• 100% Employer paid medical, vision, dental, life, AD&D and long-term disability premiums: 75% Employer-paid premiums for all dependents on your benefits  
• 403B Retirement plan match up to 4% + Annual discretionary contribution  
• Earned Incentive Program  
• 3 weeks of paid time off + 1 additional week off with pay in July for all staff  
• 4-week sabbatical for every 5 years of service  
• 13 paid holidays + 2 paid volunteer days off each year  
• Extended Health Care Time accruing at 2.77 hours per pay period to a cap of 480 hours: use for sick time, family care, and parental leave baby bonding  
• $100 monthly cell and internet reimbursement  
• $75 quarterly gym reimbursement  
• Donor Advised Fund contribution with no minimum and $600 annual match from the Foundation to a nonprofit of your choice  
• Annual service award $100 donation to nonprofit of your choice 

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.