Salesforce Solution Analyst

Job Summary

A company is looking for a Salesforce Solution Analyst who will design and prototype CRM solutions to enhance customer and partner experiences.

Key Responsibilities

• Document business processes and workflows to improve efficiency and interactions
• Identify and recommend process improvements using Salesforce's low-code capabilities
• Drive adoption of Salesforce features to empower customers and partners with self-service experiences

Required Qualifications

• 5+ years of experience as a Solution Architect or Salesforce Analyst
• Hands-on experience with Service Cloud and Sales Cloud
• Basic understanding of software development practices and SDLC
• Salesforce certifications for low-code and app-building solutions
• Bachelor's degree preferred