Internal Communications Manager

As an Internal Communications Manager at SafetyCulture, you will be responsible for building a top-notch internal communications function that fosters employee engagement and alignment across our global teams. You'll create enterprise-wide communications strategies, develop informative and entertaining updates, and collaborate with senior leadership to ensure consistent messaging, all while promoting a culture of transparency and connection.

To become an Internal Communications Manager at SafetyCulture, you should have over 5 years of experience in internal communications, ideally within a rapidly growing organization. Exceptional storytelling skills, strategic thinking abilities, and experience collaborating with senior leaders are essential to excel in this role. A strong passion for fostering transparency and collaboration is also key!

To excel as an Internal Communications Manager at SafetyCulture, focus on honing your writing, editing, and storytelling skills. Building strong partnerships with leadership and cross-functional teams will enhance communication initiatives. Furthermore, embracing strategic thinking and creativity in your problem-solving will prove invaluable as you shape the company’s internal communications landscape.

At SafetyCulture, the company culture is centered around transparency, collaboration, and innovation. As an Internal Communications Manager, you’ll be encouraged to connect people to a shared purpose while enjoying flexible work arrangements, professional development opportunities, and numerous employee engagement activities that promote a positive workplace environment.

SafetyCulture offers numerous growth opportunities for an Internal Communications Manager. Beyond contributing to the development of a world-class communications function, you'll have access to professional and personal training, attend industry events, and engage in initiatives like hackathons and workshops, all of which enhance your skills and career trajectory within the company.

As an Internal Communications Manager at SafetyCulture, you'll enjoy competitive salary packages and equity with high growth potential. Additional perks include flexible working arrangements, access to in-house culinary services, wellbeing initiatives, community engagement opportunities, and fun team events that make your workplace experience incredible!

Storytelling is a critical aspect of the Internal Communications Manager role at SafetyCulture. Effective storytelling helps convey internal updates, product launches, and organizational milestones in an engaging way, making it easier for employees to connect with the company's mission and values. This skill fosters a sense of belonging and alignment among team members.

When answering this question, focus on specific examples from your past roles where you successfully established or improved internal communications. Highlight your strategies for aligning messages during periods of growth and how these efforts impacted employee engagement and understanding of the company’s goals.

To ensure clarity and consistency, I focus on developing a structured approach to messaging. This includes creating clear frameworks around internal communications, collaborating with cross-functional teams, and engaging with leadership to refine key messages to make them resonate with employees while ensuring alignment with company objectives.

In my experience, I utilize a combination of employee surveys, feedback sessions, and key performance indicators (KPIs) such as open rates, engagement metrics, and attendance at communication events to gauge effectiveness. Analyzing this data allows me to iterate on our strategies and continuously improve our internal communications.

I would suggest providing a specific example where you faced challenges, such as a significant organizational change or a sensitive issue. Explain how you approached it, the strategies you implemented to communicate clearly, and how you ensured that those affected felt informed and supported throughout the process.

To craft engaging stories, I focus on making the connection between our work and the company’s mission. I identify key themes, like employee success stories or product impacts, and narrate them in an engaging way, often incorporating visual elements or team quotes. This approach not only informs but also inspires and aligns our workforce with our shared goals.

Leadership plays a pivotal role in effective internal communication by setting the tone and leading by example. Their support is crucial for fostering a culture of open dialogue and feedback. In my approach, I work closely with senior leaders to craft messages that reflect our company’s values and engage employees, ensuring that all communication reflects a unified message.

Handling negative feedback starts with open channels of communication. I actively solicit feedback and address concerns directly, facilitating honest discussions. By paraphrasing concerns and offering solutions, I create a space where employees feel heard and valued, thereby fostering trust and collaboration within our internal communications.

Engaging remote teams requires strategic use of digital platforms and interactive content. I employ virtual town halls, utilize engaging multimedia, and foster a sense of community through dedicated communication channels. Making use of tools that allow for real-time feedback also ensures that remote employees feel included and engaged.

It is crucial to align internal communication initiatives with company goals. Doing so ensures that employees understand the direction the company is headed and how their work contributes to overall success. I include metrics to connect our communications back to individual performance and company objectives, reinforcing this alignment to foster a cohesive work environment.

Company culture is the backbone of effective internal communications. It informs the style, tone, and channels used in our messaging. I believe in aligning communication strategies with the organization’s culture, ensuring that we communicate in a way that resonates with our employees, ultimately cultivating a sense of belonging and shared purpose throughout the organization.