Hybrid Executive Assistant - OH

Location: Columbus, OH (only considering candidates in the local Columbus area) 

Hybrid: 3 days onsite, 2 days remote 

Williams Lea, by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries.

We’re a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it’s supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we’re the behind-the-scenes team making everything run smoothly.

Position summary

The Executive Assistant provides a wide variety of executive level administrative support to high-level senior professionals within a firm, office and/or client, which may include tasks such as calendar and phone management, travel bookings, expense reports, and any additional administrative job tasks as assigned. The Executive Assistant will be a proven subject matter expert that will provide white glove executive support to assigned professionals.

Location: Columbus, OH 
Schedule: Mon-Fri; 8:30am - 5:30pm EST
Pay: $30.75 - $31.50/hour

Benefits:

• Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug)
• 401k Retirement Savings Plan Including Employer Match
• Paid Time Off (PTO)
• Life Insurance
• Paid Parental Leave
• Short-term & Long-term Disability
• Healthcare & Dependent Care Flexible Spending Accounts
• Domestic Partner Coverage
• Commuter Benefits
• Legal Assistance
• Employee Assistance Program (EAP)
• Access to free on-site Gym
• Onsite Café
• Company Provided Parking
• Additional Employee Perks and Discounts
•  

Job duties

(* denotes an “essential function”)

■   *Utilize appropriate logs and/or tracking software for all administrative support work

■   *Thoroughly assess job requests and ensure appropriate completion of job tasks throughout task lifecycle

■   *Perform work in administrative support, including, but not limited to, answering phone lines, providing customer service, editing documents for communications/memos/presentations, data entry for expenses/time/other, creating reservations/scheduling (meetings, conference rooms, A/V, hospitality, travel, concierge), content/asset management, records or other research, high volume mail support

■   *Use established procedures, standards and formats to complete administrative requests to client satisfaction

■   *Communicate with team members, lead, supervisor or client on job or deadline concerns

■   *Meet contracted deadlines for service delivery to our clients

■   *Troubleshoot basic software or hardware problems

■   Help to foster a proactive environment of continuous service enhancement and relationship building with the client

■   Perform quality assurance on work of others, as requested

■   Adhere to Williams Lea policies, in addition to client policies

■   Use equipment and supplies in a cost efficient manner

Job qualifications

• Associate degree or advanced degree preferred.  Commensurate experience may be considered in lieu of education, based upon candidate’s overall employment history
• 5+ years’ experience supporting at the executive level in a professional organization, preferably in the legal or banking industry; or experience performing administrative duties for a Williams Lea client operation for a minimum of (3) years or more.  Formal education and/or training may be considered in lieu of experience
• Excellent calendar management experience and skills, including the coordination of complex executive meetings
• Advanced in the use of MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills; able to technically troubleshoot applicable software specific to the business/client
• Familiar with other software programs for providing administrative support
• Previous experience scheduling travel arrangement strongly preferred.
• Previous experience providing administrative support at the executive level preferred
• Ability to interact well with all levels of management
• Able to be trusted with highly sensitive and confidential information and handle with professionalism and discretion
• Strong attention to detail; able to work on multiple projects simultaneously with little to no errors
• Must have excellent organizational skills
• Must be able to meet deadlines and complete all projects in a timely manner and maintain professionalism and composure when working with immediate deadlines
• Able to exercise good judgment to make decisions that conform to business needs and policy
• Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level
• Ability to effectively work independently with strong decision-making abilities with minimal supervision as well as the ability to work collaboratively as part of a team
• Ability to work in a fast-paced, high volume environment with efficient and effective multi-tasking skills
• Ability to communicate professionally both verbally and in writing
• Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions
• Must be self-motivated with a positive attitude while remaining flexible, proactive, resourceful and efficient
• Proven customer service skills are required to create, maintain, and enhance customer relationships

Supervision

• Number and title(s) of direct reports (if any): N/A
• Received, internal: Account Manager, Senior Account Manager or above
• Received, external: Vice President, Sr. Vice President, COO, CEO

Job relationships

• Internal: This position works closely with administrative associates and administrative services team members
• External: Clients

Job duties

• (* denotes an “essential function”)

• *Perform work in administrative support, including, but not limited to, answering phone lines, providing customer service, editing/transcribing documents, data entry for expenses/time/invoices/other, creating reservations/scheduling (meetings, conference rooms, A/V, hospitality, travel, concierge)  
• *Oversight for confidential company information including but not limited to corporate credit card information, P-cards, employee and client distribution lists, prospective and current employee information etc.
• *Complex calendar and meeting coordination including ability to make decisions on behalf of supported professional
• *Complex travel bookings including ability to accurately plan multi-leg international trips
• *Communicate and/or respond in effective and professional manner on behalf of supported professional
• *Utilize appropriate logs and/or tracking software for all administrative support work  
• *Ensure that job tickets are properly filled out before beginning work  
• *Thoroughly assess job requests and ensure appropriate completion of job tasks throughout task lifecycle 
• *Communicate with team members, lead, supervisor or client supervisor or client on job or deadline issues 
• *Meet contracted deadlines for accepting, completing, and delivering all work  
• *Troubleshoot basic equipment problems  
• *Assist in developing training plans and process maps for the administrative operation 
• *Deliver training plans to a team of Admins
• *Serve as a subject matter expert and resource for junior employees 
• *Interact with clients in person, over the phone, via video or electronically in a professional and knowledgeable manner
• Prioritize workflow and efficiently multi-task 
• Performs Quality Assurance on own work and work of others  
• Answer telephone, emails, and place service calls when needed  
• Use equipment and supplies in a cost-efficient manner 
• Help to foster a proactive environment of continuous service enhancement and relationship building with the client
• Adhere to Williams Lea policies in addition to client site policies 

It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing.

#GOC

RRD is an Equal Opportunity Employer, including disability/veterans