Creative Account Director

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

*This role is part of RRD’s Global Outsourcing Division, supporting a financial services client in an outsourced capacity.

Responsibilities

• Primary point of contact for Americas Creative and lead strategic solutions that elevate client experience
• Primary point of contact for key stakeholders and maintain strong, long-term client relationships
• Managing the US teams and setting objectives
• Translate big picture strategy into finessed execution from empowered teams
• Fluent at providing direction to push work and elevate team’s skills
• Simplify complex into compelling, intentional storytelling that drives business results with tremendous expertise
• Organize and lead monthly and quarterly business, client meetings and ensuring that all SLAs and KPIs are met
• Work closely with global colleagues to ensure that there is a consistent approach in the delivery of Presentations services
• Maintain knowledge of and adherence to facility procedures, operations and protocols
• Master knowledge of client’s business, competition and latest industry news and trends
• Provide strategic operational improvements and facilitate execution
• Provide teams with appropriate insight into client’s strategic business initiatives
• Ensure all deliverable deadlines are met for all clients and parts involved in the process, especially accountable for all high-profile/Tier 1 projects
• Work with recruiting to ensure right talent hired to meet the client requirements and monitor the onboarding and training process
• Responsible for early detection of issues that may require escalation, assess risks and strategize mitigation plans
• Management of vendor engagement and relationship
• Ensure training needs for all team members is mapped and work with manager to deploy training programs
• Conducting performance evaluations and giving feedback for direct reports
• Identifying new opportunities for upselling or cross-selling additional services
• Work with RRD Director on the P&L and expenses related to the teams, analyze account performance, identify areas for improvement, and implement strategies to optimize operations

• Bachelor's degree in area relative to the business (Design or Creative Arts preferred)
• At least 5+ years of experience in financial services or related field preferred
• Enthusiasm, aptitude, organizational skills and a willingness to learn
• Strong reasoning and problem-solving skills
• Proactive attitude and exceptional interpersonal skills
• Excellent organizational, negotiation, and leadership skills
• Outstanding critical thinking and problem-solving skills
• Ability to work under pressure while meeting deadlines
• Ability to interact with client and team members in a professional and respectful manner
• Expert knowledge of MS Office programs including Word, Outlook, Excel and PowerPoint
• Microsoft Office Specialist (MOS) Certification preferred
• Strong technology background with project management experience
• Proven experience building strong, cohesive and high-performing teams through effective motivation and coaching methods
• Solutions oriented approach to work and possesses a strong willingness to venture into the unknown, experiment, and work collaboratively
• Proven management and operations experience preferred

The national pay range for this role is $77,900 - $124,600 / year. The pay range may be slightly lower or higher based on the geographic location of the hired employee. The actual pay offered may vary based upon, but not limited to: education, skills, experience, proficiency, performance, shift and location. In addition to base salary, depending on the role, the total compensation package may also include participation in a bonus, commission or incentive program. RRD offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance and other voluntary supplemental insurance coverages, plus tuition assistance, maternity leave, adoption assistance, and employer/partner discounts.

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RRD is an Equal Opportunity Employer, including disability/veterans