Quality Control Lead (Temp)

Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 98% of primary care deserts.

The healthcare system today is not designed to help patients achieve their goals. It’s designed around institutions such as hospitals and insurance companies. A patient centric healthcare system is one that is designed around the goals a patient wants to achieve. We’re building healthcare that puts patients in control, provides reactive and proactive care, has transparent pricing and process, is extremely effective and ridiculously convenient, and evolves over time based on patients’ goals.

Ro has been recognized as a Fortune Best Workplace in New York and Health Care for four consecutive years (2021-2024). In 2023, Ro was also named Best Workplace for Parents for the third year in a row. In 2022, Ro was listed as a CNBC Disruptor 50.

As the Quality Control (QC) Lead, you’ll serve as the on-site quality expert at our medical device fulfillment center in North Phoenix, Arizona. You’ll lead QC activities to ensure that the assembly and kitting of Ro products are carried out in full compliance with established standard operating procedures (SOPs), with all necessary documentation completed in real time. This role is critical in maintaining a compliant audit trail for every step of the process - from the picking of raw materials to the final assembly of finished goods.

You’ll work closely with the on-site QC Associate, as well as the Assembly and Warehousing Teams, to ensure accurate and efficient daily product inspections. In addition to overseeing inspection activities, you’ll be responsible for reviewing and maintaining monthly logs in a timely manner, supporting the training of assembly staff, and serving as the owner of the Quality binder. You’ll play a key role in ensuring the Fulfillment Center remains audit-ready at all times and will act as the primary liaison with inspectors until a Product Quality representative is available. This is a hands-on, high-impact role designed to uphold Ro’s quality standards and contribute to a culture of operational excellence.

This posting is for our location in North Phoenix, AZ. This is a Full-time (40hr/wk) opportunity. It is an 8-month assignment from Monday, 6/30/25 - Friday, 2/27/26.

• Own Quality Control (QC) oversight of product assembly, kitting, and shipment processes in collaboration with on-site business partners.
• Support the Corporate Quality team in developing, implementing, and maintaining SOPs, forms, work instructions, and other controlled documents.
• Conduct final review and retention of cleaning logs, media logs, and other controlled documentation created by the QC Associate, Assembly, and Warehousing teams.
• Sign off on all employee training before individuals are released to perform work.
• Serve as the site audit commander during third-party audits, coordinating with the internal audit team.
• Participate in future product development builds as a parallel process.
• Ensure the highest standards of cleanliness and quality are maintained across the facility and equipment.
• Conduct Quality Assurance checks on relevant product batches according to predefined guidelines.

• Experience working in a cGMP (current Good Manufacturing Practices) facility where PPE, cleanliness, and sterile transfer techniques are part of the daily routine
• Experience with internal company audits or third-party FDA inspections
• Experience identifying the need for and assisting in the creation of SOPs and other controlled documents
• Strong attention to detail with the ability to think both strategically and tactically
• Outstanding written and verbal communication skills

• Bachelor’s degree in any science discipline (preferred)
• Experience with Good Documentation Practices (preferred)
• Experience training others (preferred)

• Medical insurance (on your 90th day of employment) + OneMedical membership
• 401(k) with company match
• Pet insurance
• Virtual resources for mindfulness and fitness

Ro recognizes the power of in-person collaboration, while supporting the flexibility to work anywhere in the United States. For our Ro’ers in the tri-state (NY) area, you will join us at HQ on Tuesdays and Thursdays. For those outside of the tri-state area, you will be able to join in-person collaborations throughout the year (i.e., during team on-sites).

At Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law.

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