Strategic Operations Lead

Preferred candidate location is Washington, DC or Seattle WA.

Risant Health is a nonprofit affiliate of Kaiser Foundation Hospitals, headquartered in the Washington, DC, metro area. The organization aims to expand and accelerate the adoption of value-based care in diverse, multi-payer, multi-provider, community-based health system environments. Risant Health's vision is to improve the health of millions by increasing access to value-based care and coverage, prioritizing patient quality outcomes. The organization operates separately from Kaiser Permanente's core integrated care and coverage model while leveraging nearly 80 years of expertise in value-based care.

COMPANY PROFILE

To learn more about Risant Health and its anticipated impact on the healthcare industry, please refer to the following link: https://risanthealth.org/.

DESCRIPTION OF FUNCTION

The Integration and Operations function at Risant Health plays a crucial role in the performance and growth of the organization. Over the coming years, Risant will continue to bring in new Risant Health organizations, which will require extensive cross-functional work to integrate each into Risant Health ecosystem. In addition to integration of new health organizations, the function will establish Communities of Practice to propagate leading best practices among Kaiser Permanente and Risant Health organizations. The function will also identify and build Risant Health Shared Services to further support Risant Health organizations over time. The Integration and Operations function sets direction for and oversees the day-to-day operations of the Risant corporate parent entity, including HR, and multi-year planning and integration management, as well as managing organizational performance. The function also supports risk management activities for Risant Health as needed. 

POSITION SUMMARY

The Strategic Operations Lead will provide critical operational leadership and support to the Senior Leader, Integration and Operations at Risant Health. This individual will oversee day-to-day operations while supporting strategic planning, business performance tracking, and other efforts as Risant grows and scales its business. As part of a growing organization in its startup phase, this role requires a hands-on leader who can proactively identify needs, develop solutions, and drive execution across a variety of operational domains. The Strategic Operations Lead must be highly adaptable, comfortable working in an evolving environment, and capable of balancing strategic execution with tactical implementation.

The Strategic Operations Leader will report directly to the Senior Leader of Integration and Operations. This role will have the potential to add direct reports over time. The role will collaborate closely with teams under Operations and Integration, as well as with other functional teams in Risant, such as Finance.

KEY RESPONSIBILITIES

Key responsibilities and tasks of the Strategic Operations Lead include but are not limited to:

Ongoing business and operations management:

• Lead the execution and implementation of critical business operations, ensuring seamless day-to-day functions within Risant Health. Examples include supporting standup of new processes and tools, such as business performance scorecard development.
• Proactively identify gaps and opportunities in operational infrastructure and take ownership in driving solutions.
• Establish and refine business processes and rhythms to support efficient operations and decision-making.
• Monitor and coordinate operational and IT support provided by Kaiser Permanente and Risant Health organizations, ensuring alignment with business operations.
• Support the improvement of Risant Health’s operating model, including identifying pain points, working directly with team members to develop solutions, and creating artifacts to document governance, roles/responsibilities and key decision rights.

New capability strategy and execution:

• Support the Senior Leader of Integration and Operations in setting the strategy for Risant Health’s shared services and capabilities provided to Risant orgs, identifying opportunities to create value and engaging leaders across the organization to define solutions.
• Support the buildout of Risant Health’s new operational capabilities and shared services to support Risant Health Organizations, ensuring readiness for growth and scaling.
• Oversee the operations of shared services once launched, ensuring business and strategic objectives are met and identifying opportunities to improve performance.

Strategy translation, planning, and performance monitoring:

• Partner with the Senior Leader on operationalizing strategic initiatives by ensuring seamless execution and implementation.
• Take ownership of special projects and initiatives, ensuring timely execution and measurable outcomes.
• Serve as a thought partner in designing and executing operational structures that support business objectives, particularly in the realm of value-based care.
• Drive development of Risant Health ‘Scorecard’ and management reports to ensure the organization meets performance goals

Minimum Qualifications:

• Minimum 7 years of experience in healthcare operations at payers, providers, start-ups, or in healthcare consulting
• Experience translating strategy into actionable plans, executing, and measuring results
• Experience working closely with and influencing senior leaders

Preferred Qualifications:

• Strong interpersonal skills to effectively communicate and collaborate with executive teams to drive organizational change.
• Demonstrated ability to be adaptable in a fast-paced, evolving start-up environment.
• Experience in adjusting strategies and processes to meet changing business needs while maintaining focus on operational excellence.
• Familiarity with health plan or provider middle or back-office functions is preferred.
• Strong analytical skills with the ability to monitor performance metrics and develop actionable insights. Experience in creating and managing reports to track progress against strategic goals.
• Experience working in a fast-paced startup, or similar environment.
• Excellent communication and presentation skills, with the ability to convey complex information clearly and persuasively to diverse audiences.

All your information will be kept confidential according to EEO guidelines.

• This position has a preliminary projected target base salary of $176,667 - $233,200 which is subject to change as additional market data is acquired. The position is also eligible for incentive compensation, comprehensive wellness, time off, savings and retirement benefits, as well as relocation support, as applicable. Salary is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience. The estimate displayed represents the typical salary range for this position and is just one component of the total compensation package for employees at Risant Health.