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Counselor Operations Manager

Location: Remote - PST
Position Type: Full-Time, W2
Compensation: $80,000 – $140,000

About the Opportunity:

A rapidly growing education tech company is seeking a Counselor Operations Manager to lead the recruitment, onboarding, and operational management of a high-caliber team of college admissions counselors. This role is pivotal in building and maintaining a world-class team, ensuring operational excellence, and fostering a strong community of counselors dedicated to supporting students' academic journeys.

Key Responsibilities:

Counselor Recruitment & Onboarding:

  • Identify and recruit top-tier counseling talent, including part-time, full-time, and contract (1099/W-2) professionals.
  • Develop and maintain a high-quality talent pipeline using innovative sourcing methods such as LinkedIn, job boards, and direct outreach.
  • Conduct initial screening, evaluate candidates for cultural and skill fit, and manage the full recruitment lifecycle, including negotiations and onboarding.
  • Implement comprehensive onboarding and training programs to ensure a seamless integration into the organization’s standards of service.

Community Building & Retention:

  • Cultivate a strong sense of community among counselors to enhance engagement and satisfaction.
  • Implement effective retention strategies, manage performance feedback, and facilitate compensation adjustments.
  • Foster a collaborative environment that aligns with business needs while promoting long-term commitment among the team.

Operational Management:

  • Monitor and manage counselor performance using student feedback and ratings.
  • Oversee functional and operational roles that support the counseling process.
  • Identify opportunities for process optimization, leveraging data-driven strategies to enhance efficiency.

Talent Acquisition & Employer Branding:

  • Develop and execute strategic recruitment initiatives to attract top counseling talent in competitive markets.
  • Act as a brand ambassador to communicate the organization's mission and values to potential candidates.
  • Stay informed on industry trends and market dynamics to refine talent acquisition strategies.
  • Bachelor’s degree in Business Administration, Human Resources, Psychology, Education, or a related field (Master’s degree preferred).
  • Proven experience in talent acquisition, operations, and recruitment—preferably in a fast-paced startup or education-focused environment.
  • Strong track record of hiring candidates with prestigious academic and professional backgrounds.
  • Exceptional communication, negotiation, and relationship-building skills.
  • Ability to manage multiple priorities independently while driving recruitment and operational success.
  • Creative problem-solving skills and experience using ATS and recruitment tools.
  • Passion for education, mentorship, and student success.
  • High-Impact Role – Scale the talent marketplace at a fast-growing company.
  • Leadership Exposure – Work closely with the CEO and operations leadership team to drive strategy.
  • Salary Range - $80,000 - $140,000 based on education, geography and work experiences
  • Competitive Benefits:
    • Fully remote work environment - PST Time Zone
    • Health, dental, and vision insurance
    • 401(k) 
    • Paid time off and holidays

Average salary estimate

$110000 / YEARLY (est.)
min
max
$80000K
$140000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

transforming career transitions into growth opportunities, we redefine outplacement assistance as a journey to personal and professional fulfillment. we guide individuals to discover their 'career prayer', merging career with passion and purpose, ...

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Full-time, remote
DATE POSTED
March 15, 2025

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