Workforce Strategy Director

Job Summary

A company is looking for a Workforce Strategy & Operations Research Director.

Key Responsibilities

• Design multi-scenario models for strategic workforce planning
• Apply operations research techniques to enhance staffing efficiency in a contact center
• Lead the integration of call center teams into a unified planning framework

Required Qualifications

• Experience in workforce planning and analytics
• Strong background in operations research methodologies
• Leadership experience in a high-volume call center environment
• Ability to modernize real-time operations and resource allocation
• Proven track record in performance monitoring and improvement