VP, US Product and Marketing Insights

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The Global Advertising and Brand Management (GABM) team is responsible for creating marketplace demand and driving commerce for American Express products and services through differentiated and innovative branding, marketing, and experiences. We have an ambitious goal: to be the most admired brand in the Fortune 500 and we aim to deliver on that by doing work that is both creative and effective. The Global Brand Strategy & Insights sits within GABM. We are responsible for defining & accelerating the Brand strategy, delivering the strategic plan for GABM, overseeing and monitoring execution of the Brand guidelines globally and delivering customer insights and elevating tools and learnings for the global Marketing community.

We are seeking a Vice President, US Product & Marketing Insights to deliver insights that drive strategy, influence decisions and create a deeper connection with the customer as well as help to create a vision where technology shapes the future of insights at American Express.

Responsibilities include the following:
• Lead a team of 4 direct reports (15 total colleagues) responsible for delivering insights to US BU and enterprise partners to increase marketing effectiveness and develop products that meet needs of emerging customers
• Create an insights roadmap while considering the research needs of business partners across the enterprise
• Build relationships with key marketing and product leaders across the BUs and enterprise serving as key customer insights and marketing research contact
• Prioritize product and marketing insights requests across team to deliver insights that are essential to the business
• Serve as leader for network of insights professionals across the enterprise, providing thought leadership, and driving common and best practices
• An understand of operational excellence and compliance at Amex, specifically as it pertains to research

Qualifications:
• Proven experience growing, building and leading a senior team, including agency partners
• High energy, strategic thinker with demonstrably impact on meaningful commercial outcomes
• Deep experience presenting to executive level audiences and an ability to work with SVP+ partners
• Strong analytical skills with ability to architect research programs, interpret data, story tell and understand results drivers
• High intellect and excellent problem-solving skills, coupled with strong business acumen and general pragmatism
• Excellent written and oral communication skills with exceptional ability to inspire action
• Ability to efficiently prioritize, solve problems independently, and handle changing priorities in a fast-paced environment
• Influencing, partnering and negotiating skills with senior stakeholders (i.e. BU VP, SVP, EVP) across AMEX
• Ability to work with ambiguity and make connections on key strategic priorities across lines of business
• High energy, proactive instinct.

Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positions

Salary Range: $185,000.00 to $260,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones’ physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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