Virtual Customer Service Representative - job 1 of 5

Calling all individuals with flexible schedule needs! Call Control is looking to add several virtual team members to our vibrant customer service team. It’s time to break up with your typical 9 to 5 and telecommute with a company that cares.

Our benefits programs were designed with our team members’ preferences in mind. Some of the benefits offered are:
• Simple IRA Retirement Plan with 3% company match
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Health Savings Account
• Paid Time Off
• Merit based rewards system
• Starting wage is $11.00/hour
• Semi-Annual Pay and Performance reviews

Note: All applications, interviews, orientation, and training will be done virtually.

Job Duties:
• Field inbound calls on behalf of dealership clients and assist customers.
• Project a friendly and helpful demeanor while communicating with customers in order to provide exceptional customer service.
• Work efficiently and effectively in a team-based environment.
• Schedule service appointments and answer basic inquiries as needed.
• Gather and update customer and vehicle information.
• Address customer inquiries and concerns to meet dealership and manufacturer objectives.
• Conduct outbound calls following a pre-designed script (service/sales follow-up).
• Strictly adhere to all company direction related to the National Do Not Call List and Privacy Acts.