Virginia Licensed Customer Service Associate

Job Summary

A company is looking for a Customer Service Correspondence Associate -Hourly/Wage (Multiple Positions-Remote).

Key Responsibilities

• Assist taxpayers, businesses, and representatives by responding to inquiries received through the mail
• Provide timely and professional customer service in a fast-paced contact center environment
• Collaborate with partnering units to enhance customer interactions and service delivery

Required Qualifications, Training, and Education

• Strong computer skills and ability to navigate multiple systems
• Experience in customer service roles
• Experience in accounting, banking, or tax preparation is preferred
• Ability to analyze and research information to relay to customers effectively
• Must have a hard-wired high-speed Internet connection with specified speed requirements