Virginia Licensed Call Center Rep - job 1 of 3

Job Summary

A company is looking for a Call Center Representative to support customer needs in a remote environment.

Key Responsibilities

• Handle inbound calls to assist customers with inquiries about insurance policies, coverage, and billing
• Provide expertise on products and services to ensure customers receive appropriate insurance coverage
• Demonstrate empathy and care for customers involved in accidents while setting up new claim reports

Required Qualifications

• A minimum of two years relevant work experience, or two years post-secondary education
• For sales roles, a Property & Casualty license is required, with the opportunity to obtain it during training
• Ability to multitask and navigate multiple computer systems
• Experience in customer service is preferred
• Must have a designated workspace free from distractions and high-speed internet access